Patient Administrator/ Aide- Dundrum

The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres' around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.

We are now seeking an experienced Patient Admin/ Aide to join our team in Affidea - Dundrum

Responsibilities:

Patient Administrator:

• Ability to handle patient complaints or issues on a day-to-day basis

• Ability to work as part of a team

• Flexibility and adaptability to be able to deal with different tasks

• Responsible for providing excellence in patient service through the efficient management of patients through the clinic.

• Greeting and Registering patients on a day-to-day basis at the reception desk

• Providing reassurance and information to patients regarding their treatment

• Providing emotional and physical support to patients during treatment

• Handling and resolving patient complaints in line with company guidelines

• Performing any local administration tasks such as billing/claims/ lodgements etc

• Where relevant providing films/cd’s and receipts to patients

• Updating all records in an efficient, confidential manner with excellent attention to detail.

• It is envisaged that the Patient Administrator would be competent and flexible to work both at the reception desk and in the treatment area if required.  Generally, this would mainly relate to the MRI area where radiographers may need more assistance than other modalities.

Radiographer Aide:

• Checking 3 key identifiers

• Fully informing patients of scan process while escorting them from reception to scan area

• Providing support to radiographer with probe /coil changes and assisting with taking patients on and off the scanner

• Ensuring patient safety at all times

• Communicating with all team members to ensure an efficient workflow and a positive and professional experience for the patient.

• General upkeep of Ultrasound /MRI suite and maintaining JCI standards of Hygiene

• Ordering and stock control of clinical supplies

• General admin duties associated with updating and maintaining clear and precise documentation for each patient on RIS (Radiology Information System)

Qualifications & Experience:

• Leaving Certificate   (UK Equivalent)

• 1 year + administration experience is essential

• Excellent MS Office Skills 

 Desirable

• FETAC Level 5 Care Assistant

• FETAC with Radiographer Module complete

• Manual Handling, Basic Life Support, Fire Training Certificates

Competencies:

• Ability to work as part of a team

• Strong patient focus

• Excellent communication skills

• Empathy

• Flexibility and adaptability to be able to deal with different tasks

• Honesty and Integrity

Application Process:

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’ s Data Privacy Notice for Recruitment