Patient Services Manager

Nuvo Healthcare are currently seeking a dedicated Patient Services Manager to join our client's team in a bespoke private hospital in Dublin. The successful candidate will be responsible for managing the daily operations, and implementing and developing patient services within the hospital. This role involves managing all administrative services across all areas of the hospital, with the exception of revenue cycle. The successful candidate will also be responsible for identifying and implementing strategies to improve processes, promote operational efficiency and enhace the overall patient experience. The successful candidate will report to the hospital CEO. This is a full time position.

Key Responsibilities:

• Provide vision, leadership and operational oversight for staff.
• Oversee all administration services in the hospital, with the exception of the revenue cycle.
• Provide direction to all administration teams throughout the hospital.
• Establish collaborative, positive relationships with key stakeholders.
• Collaborate with hospital management to set appropriate KPI's and review same.
• Actively lead in modernising patient services through the review and implementation of new technologies and standardised policies and procedures.
• Forecast trends and develop strategies for the allocation of resources.
• Ensures continuous quality improvement.
• Supervise, manage and develop staff, ensuring appropriate delegation of responsibility and authority.
• Promote training programmes that are consistent with hospital policy.
• Carry out performance appraisals, probation reviews and return to work meetings with administration staff in line with HR policies.
• Manage any grievance and disciplinary issues that may arise within the team in line with HR policies.
• Roster management.
• Participate in the recruitment and selection of administration staff.

Essential Requirements:

• Relevant third level qualification in Healthcare Management of equivalent.
• Relevant qualification in process improvement (desirable).
• 5 years of relevant experience, with at least 3 years of management experience, ideally in a healthcare setting.
• Expert working knowledge and proficiency of software packages including: Microsoft Office, Word, Excel and Power Point.
• Good understanding of finance and business requirements.
• Excellent communication skills, with strong negotiation abilities.
• Experience of using a recognised CQI/ Process Improvement Methodology or Framework (desirable).
• Experience using: PiMS/iSoft, Claimsure, RIS or Healthlink (desirable).
• Eligibility to work in Ireland.

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