Job Title: Payments Operations Manager
Department: Operations

About the Role:

What You’ll Do:

• Own and manage end-to-end payment processes across pay-in channels, internal reviews, reconciliations, and pay-out partner settlements.
• Ensure strong operational controls across all payment flows, identifying risks and implementing effective mitigations.
• Oversee relationships with pay-in and pay-out partners, monitoring performance, SLAs, and issue resolution.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and straight-through processing.
• Implement and maintain operational resilience activities including scenario testing, incident response planning, dependency mapping, and control strengthening in line with CBI guidance.
• Work closely with Compliance, Risk, Technology, and Finance teams to ensure alignment with AML/CFT, safeguarding, and regulatory expectations.
• Manage payment-related incidents, including root cause analysis, remediation actions, and stakeholder communication.
• Develop and maintain clear procedures, controls, and documentation for payment operations.
• Produce and review management information (MI) and KPIs related to payment performance, risk, and partner effectiveness.
• Support audits, regulatory reviews, and internal assurance activities.
• Lead and coach team members involved in payment processing and review activities.
• Act as an escalation point for complex or high-risk payment issues.

What We’re Looking For:

• Strong understanding of payment operations within a money transfer, fintech, or financial services environment.
• Experience managing external payment partners and operational performance.
• Detail-oriented mindset with the ability to improve end-to-end processes.
• Ability to collaborate effectively with cross-functional teams.
• Clear and professional communication skills.
• Proactive problem-solver with a strong control and risk mindset.

What You Need:

• Degree in Business, Finance, Operations Management, or a related field.
• 5+ years’ experience in payments or operations within banking, fintech, or remittance.
• Experience managing high volume transaction flows and operational controls.
• Good understanding of regulatory and operational resilience expectations.
• Experience supporting audits or regulatory engagements.
• People management or team leadership experience is desirable.

Why You’ll Love Working Here:

• Key role in shaping payment operations for a growing international money transfer business.
• Collaborative and supportive working environment.
• Hands-on exposure to cross-border payments and EU regulatory frameworks.
• Opportunities for professional growth and meaningful impact.