Personal Lines Customer Service Executive - Waterford

This insurance company is one of the largest insurance brokers in Ireland. They are committed to providing their clients with the highest level of customer service in the industry. They focus on finding solutions for their customers' insurance needs, including home, travel, car insurance, commercial packages, and life and pension products.

We are currently seeking a Customer Service Executive to join our team in Waterford office. The successful candidate will be responsible for providing excellent customer service to our clients and ensuring their needs are met.

Responsibilities:

• Overcoming objections, closing sales.
• Chasing leads provided by the marketing team.
• Updating customer information in line with GDPR guidelines and Compliance.
• Setting up client accounts and ensuring relevant customer documentation is accurate.
• Processing renewals & Mid-term adjustments.
• Answering incoming sales & customer service calls.
• Capturing vital contact information for customers, home address, date of birth, email address, contact numbers.
• Noticing changes in customer details and updating the system accordingly.
• Reporting rate increases to team leader/manager monthly and customer feed-back.

Requirements:

• APA or CIP qualified.  
• CPD in line with Minimum Competency requirements 
• A minimum of 2 years sales or customer service experience in a similar role required Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work well in a team environment
• Proficient in Microsoft Office applications

If you may be interested to hear more about this position and to discuss your suitability to please reach out to Lorna in confidence on 015225354 or email your CV to [email protected] Your CV will not be sent to any third party without your consent.

By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.