Physical Security Monitoring Centre Operator - Dublin 18

icon building Company : Securitas
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Job Description - Physical Security Monitoring Centre Operator - Dublin 18

Securitas Security Services are currently recruiting a Physical Security Monitoring Centre Operator to be based at Mastercard, Technology Hub for Europe in Leopardstown, Dublin 18. 

  • Free parking on site*
  • Subsidised Canteen*
  • 5 minute walk from the Luas line
  • *All Securitas interviews are conducted online via video call*

    As a Security Officer, you will be critical in ensuring the safety and security of the organisation's premises, assets, and personnel. Your primary responsibility will be to respond swiftly and effectively to any security incidents or emergencies that may arise, including but not limited to breaches, alarms, disturbances, and medical emergencies. You will be tasked with maintaining a vigilant presence, monitoring surveillance systems, and promptly intervening to mitigate risks and resolve situations as they occur

    As a Physical Security Monitoring Centre (PSMC) Operator, you will ensure the safety and security of our organisation's physical assets, personnel, and facilities. You will monitor security systems, respond to alarms and incidents, coordinate with security personnel and emergency services, and maintain accurate records of security events. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure in high-stress situations.

    Key Responsibilities:

  • Monitor Security Systems: Utilise CCTV cameras, access control systems, intrusion detection systems, and other security technologies to monitor and maintain situational awareness of the organisation's premises.
  • Respond to Alarms and Incidents: Promptly respond to security alarms, incidents, and emergencies, including unauthorised access, breaches, disturbances, and medical emergencies.
  • Coordinate Security Response: Coordinate with security personnel, law enforcement agencies, and emergency services to respond effectively to security incidents and emergencies, ensuring the safety of personnel and assets.
  • Conduct Investigations: Conduct preliminary investigations into security incidents, gather evidence, and document findings to support follow-up actions and resolutions.
  • Maintain Records: Maintain accurate and detailed records of security events, incidents, and actions taken, ensuring compliance with company policies and regulatory requirements.
  • Communicate Effectively: Communicate clearly and effectively with security personnel, colleagues, management, and external stakeholders to provide updates, report incidents, and resolve security issues.
  • Provide Support: Provide support and guidance to security personnel and employees on security procedures, protocols, and best practices, promoting a culture of security awareness and compliance.
  • Monitor Threats and Risks: Stay informed about potential security threats, vulnerabilities, and risks to the organisation's assets and operations, and take proactive measures to mitigate these risks.
  • Maintain Operational Readiness: Ensure the readiness and functionality of security equipment, systems, and facilities through regular testing, maintenance, and troubleshooting.
  • Travel Risk Management: Involves identifying, assessing, and mitigating potential risks associated with travel to ensure the safety, security, and well-being of travellers. It encompasses various measures such as pre-travel preparation, risk assessment, emergency response planning, communication protocols, and ongoing monitoring to minimise or address risks during travel. The goal is to protect travellers, maintain business continuity, and fulfil the duty of care obligations.
  • Qualifications and Skills:

  • A high school diploma or equivalent and additional education or certifications in security, law enforcement, or related fields are preferred.
  • Proven experience in security operations, preferably in a control room or operations centre environment.
  • Strong understanding of security system technologies, including CCTV, access control, and intrusion detection systems.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  • Ability to make quick and sound decisions under pressure in high-stress situations.
  • Good analytical and problem-solving skills, with attention to detail and accuracy.
  • Ability to work effectively independently and as part of a team, with a commitment to collaboration and cooperation.
  • Knowledge of relevant laws, regulations, and industry standards related to security operations and surveillance.
  • Proficiency in Microsoft 365 applications and software for security monitoring, incident reporting, and record-keeping.
  • Physical Requirements:

  • Ability to sit or stand for extended periods and monitor security systems continuously.
  • Capability to operate and navigate through various security control systems and equipment.
  • Willingness to work in rotating shifts, including nights, weekends, and holidays.
  • Working Conditions:

  • Work environment may include exposure to noise, varying temperatures, and low-light conditions.
  • The position may involve prolonged periods of screen time and intense concentration.
  • Note:

    This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, and skills. Responsibilities and tasks may change to accommodate business needs and operational requirements.


  • Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week 
  • 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.
  • Employer Contribution Pension Scheme from the day you join the Company
  • Progression, training and development opportunities
  • Christmas Savings Scheme
  • Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)
  • Internal recognition schemes
  • Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
  • Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.)
  • Employee Refer a friend incentives
  • Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO)
  • Overtime as per the ERO
  • Sick Pay Scheme as per ERO
  • SIPTU Representation Rights
  • Substantial Maternity Leave top up payment
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