Product Manager

As a Platform Product Manager on the Digital Workflows (ServiceNOW) team, you define the vision, strategy, and multi-year roadmap for workflow platform capabilities and services. 

You'll partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. You own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization.

Job responsibilities

• Define and drive a multi-year roadmap for enterprise identity platform capabilities and services
• Translate strategic vision into clear product requirements, user stories, and prioritized backlogs
• Lead discovery to understand customer and business needs and validate product direction
• Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment
• Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs)
• Establish platform standards, integration patterns, onboarding processes, and operating models
• Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys
• Drive adoption of platform capabilities across channels and experiences and support enablement as needed
• Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements
• Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement
• Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership
• Where required construct detailed implementation plans
   

Required qualifications, capabilities, and skills

• Applied advanced experience or equivalent of product management experience or equivalent experience in technology or product delivery

• Demonstrated success launching and scaling technology products, platform capabilities, or major features
• Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans
• Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns
• Ability to design for enterprise-scale reuse and capability-based delivery
• Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity
• Excellent stakeholder management skills with ability to influence across a matrixed organization
• Strong written and verbal communication skills, including executive-level storytelling and presentations
• Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
• Bachelor’s degree
• Use of AI capabilities
   

Preferred qualifications, capabilities, and skills

• ServiceNOW experience or similar workflow technologies
• Implementation of AI capabilities
• Platform product management experience within banking, financial services, financial technology, or another regulated industry
• Experience evaluating third-party technology solutions, including build-versus-buy decisions
• Experience managing vendor relationships
• Advanced degree and/or relevant certifications