Project Manager (Commercial Software)

As a Project Manager at Lucas Systems, Inc., you will own the P&L responsibility for assigned projects and be responsible for successfully managing software implementation and integration projects from pre- through post-implementation. Working across the Lucas team of experts and directly for a diverse customer base, including Fortune 50 accounts, you will be the primary point of contact for the customer and responsible for reporting status. 

Position Responsibilities

• P&L responsibility, which includes change management/negotiations and invoice management.
• Developing project requirements, including participation in planning and design sessions with customers and Lucas' engineering teams to determine the functional scope and deliverables of each project.
• Serving as the primary point of contact for customer communications during project execution and system installation; managing customer expectations, project scope and risks.
• Developing and communicating the project strategy and plan needed to achieve the project deliverables with the software team; proactively leading internal team members to deliver on customer requirements on time and within budget; identifying potential risks and taking actions to mitigate same; tracking all issues and action items to closure.
• Tracking and reporting project status.
• Traveling to customer sites as necessary in planning, execution, and implementation phases; maintaining exceptional implementation customer relationships through regular communications to monitor satisfaction and identify add-on sales opportunities; travel requirement is approximately 25%.
• Continuing to improve project management processes and practices.

About Us 

Lucas Systems helps companies transform their distribution center operations and continuously adapt to changing market dynamics. We dramatically increase worker productivity, operational agility, accuracy, and reduce the need for labor. Lucas solutions are built on 25-plus years of deep process expertise and smart software using AI-based optimization technologies. Our solutions feature Jennifer, the brain, voice, and orchestration engine that drives performance improvement gains. We help customers make the smartest moves at the lowest cost with Jennifer.

Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe. Our culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.

The ideal candidate will possess the following: 

• Minimum 5+ years of experience successfully delivering projects to external customers
• High degree of personal accountability and responsibility
• Focus on quality and timeliness of project deliverables
• Focus on customer results from the use of the solution
• Technical/Engineering Degree preferred
• Strong preference for warehousing, distribution, logistics or manufacturing background
• Knowledge of hardware devices, interface protocols, databases, and client/server applications a plus
• Strong desire to work in an external customer focused project environment
• Team player attitude, strong attention to detail, high levels of organization
• Solid communication skills and exceptional rapport with co-workers and customers
• Ability to manage simultaneous Agile projects and prioritize schedule of self and team
• Great attitude and the ability to pass it along to others!