Projects Executive, Employer Relations (Specified Purpose) at Ibec in Ibec Dublin, Hybrid

JOB DETAILS

The Executive will have responsibility on divisional projects focused on customer service and content development to address new and emerging member needs in a rapidly evolving service environment.

This role will provide high quality and consistent employment services to members; building effective working relationships with team members and customers; relevant agencies and Ibec colleagues.

This position is available as a specified purpose contract and closing date for applications is 19th September at 5pm

ABOUT THE ROLE

Projects

Collaborate closely with Senior Employer Relations (ER) team to conduct research, track market trends in ER service delivery and innovations
Work with Ibec AI implementation team for information, systems and process improvement to Knowledge Centre (KC) service delivery to customers
Develop a customer service journey for Ibec customers ensuring optimum access and service delivery is achieved through process improvement.

Process Improvements

Work across Ibec to share specialist knowledge and emerging trends in employment as they impact sectors and business policy
Produce PowerBI reporting for teams for collective decision making on future work programmes
Work with senior ER teams on the development of KPIs for Knowledge Centre

Customer/Member Experience

Provide specialist employment law and human resource support to members who contact or are referred to Knowledge Centre, always seeking to add value to their business
Work with ER teams to track and amend information content for accuracy and relevance
Keep abreast of employment law, industrial relations and human resource developments
Support the development of HR Services within the division
Develop written contributions for Ibec publication
Develop and present on Ibec presentations, webinars and podcasts as required
Provide input to Ibec Academy training courses and HR forum events in the area of industrial relations, human resources & employment best practice
Occasionally, represent the interests of employers on external committees
Promote and support membership development initiatives
As required, liaise with member companies regarding subscription payments with the view to obtaining timely settlement

NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members’ needs on an ongoing basis, the role is subject to change over time.

Qualifications, skills and experience

Qualifications

Human Resource/Industrial Relations/Employment Law related qualification preferable
Other relevant qualifications

Knowledge

Comprehensive knowledge of Employment Law, Human Resources and Industrial Relations
Industrial Relations and Human Resource developments in Ireland and globally
Understanding of the role of the third-party employment institutions in Ireland
Competitive, regulatory and cost issues facing business in Ireland

Experience

A sound working knowledge of the industrial relations institutions and trade union negotiations
Interfacing regularly with senior company executives up to CEO level
Working in a representative/consultancy capacity for business
Working in a team environment

Competencies

Strong interpersonal skills
Ability to communicate succinctly
Excellent organisational and Project management skills
Able to work in team environment
Negotiating and influencing skills
Presentation and public speaking

Ibec Core Competencies

Bias towards action

Collaborative – work together as ‘one Ibec’.
Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
Decisive – make clear, well-informed decisions.

Member and Customer Focus

Agile and Adaptive – embrace change and be adaptive to members’ needs and in ambitious situations.
Creative and Innovative – not afraid of dynamic thinking in finding solutions.
Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.

Drive and Personal Leadership

Ambitious – driven and can take responsible risks.
Accountable – committed to highest standards and takes ownership of actions.
Continuous Improvement – proactive on personal and professional development

Ibec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email [email protected]

About us

Working in Ibec

Join Ibec and further your career.

Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.

Projects Executive, Employer Relations (Specified Purpose)

Job Description - Projects Executive, Employer Relations (Specified Purpose)

JOB DETAILS

ABOUT THE ROLE

About us

About the Company

Similar Projects Executive, Employer Relations (Specified Purpose) Jobs in Ireland

Mobile Apps