QA and Complaints Analyst

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Personal Qualities/Attributes:

• Exceptional verbal & written communication skills

• Exceptional listening and analytical skills

• Excellent attention to detail

• Strong knowledge of complaint timelines and regulatory requirements

• Strong problem-solving skills

• Strong presentation skills

• Enthusiastic and motivated

• Capable of working in a team environment, collaboratively, and independently with minimum supervision and upon own initiative

Qualifications:

• Insurance Qualified APA/CIP

• Evidence of further professional development (highly regarded)

• Third level education (desirable)

Experience:

• Previous experience in complaint handling.

• Knowledge of insurance regulation/compliance requirements specifically relating to complaints.

• Proficient in Microsoft Word / Excel / PowerPoint

• Strong knowledge of Complaints Processes and Timelines.

Benefits:

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF8 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.