Quality Technician I

Provide Quality Technician support to the Complaint Investigation process in the following areas: Receipt and decontamination of customer complaint devices. Analysis of complaint devices and the timely and accurate write up of complaint investigations in the Complaint Management System Archiving and disposal of complaint devices Laboratory maintenance Customer complaint evaluation/analysis and investigation write-up. Manage product receipt into the CIS laboratory and product decontamination. Maintain compliant customer complaint records on the Complaints database. Maintenance, archiving and disposal of complaint devices Maintenance of Laboratory equipment, as required. Assist Quality engineers in failure analysis and CAPA activities. Participate in continuous improvement projects. Assist with quality issues and quality metrics related activities. Assist with audit-related activities, as required. Update databases and spreadsheets used to track, monitor, and report department activities. Provision of excellent service to all internal customers for the functional area. NQF Level 6 (120 Credits) or above in STEM Discipline. Decision making ability coupled with the ability to work on one's own initiative and with minimum supervision. Team player, fully motivated to achieve and demonstrate best practices in line with the department and Site objectives Good interpersonal skills and organisational skills. Excellent attention to detail. Ability to read and interpret procedures Experience in complaint investigation and Product Knowledge is desirable. Previous experience in a Quality Systems role is required. Demonstrate ability to communicate basic technical and compliance related information in written and oral form Hepatitis B Vaccinations course required to work with returned decontaminated product. Problem solving/PDCA knowledge desirable.