Receptionist

Byrne Wallace Shields LLP is one of Ireland’s largest full service law firms. We are a forward thinking law firm and are currently recruiting for a receptionist to join our firm in the Dublin office.

The role

Our reception is the first thing clients experience of the firm. We’re looking for someone who genuinely enjoys greeting people well, keeping the front of house running smoothly, and being the calm, capable point of contact for everyone who walks in or calls.

You’ll be part of our Facilities team, working alongside colleagues in the post room, print room and meeting room services, with plenty of variety in the day.

Responsibilities

Front of house

• Welcoming clients and visitors, making sure they’re looked after and recorded promptly on the visitor system


• Keeping the reception area presentable and ready for client-facing use throughout the day


• Managing meeting room bookings, set-up and turnaround alongside the wider team

Calls and messages

• Managing the firm’s main incoming call queue in Microsoft Teams, transferring callers to the right colleague quickly and professionally


• Taking clear, accurate messages and making sure they reach people without delay

Systems and coordination

• Using Microsoft Teams and our visitor management system confidently day to day


• Booking taxis for colleagues, capturing the details needed for accurate billing (account, matter number and so on)


• Redirecting couriers and deliveries to the post room

Team support

• Providing cover across the Facilities team during annual leave and other absences — post room, print room and meeting room services

What you’ll bring

• Confidence with people — you’re comfortable being the face of the firm


• Reliability


• The initiative to work independently and the flexibility to pick things up as a team


• Comfort with everyday office technology and a willingness to learn our systems


• A genuine interest in delivering a high standard of service