Customer Success Onboarding Specialist

About Sadie 

Sadie is transforming how restaurants engage with their customers using AI-powered voice technology. Our intelligent voice agent, Sadie, answers phone calls 24/7 to take bookings, manage reservations, answer FAQs, promote specials, and drive upsells—all without putting pressure on front-of-house staff. Sadie integrates with the world’s leading booking engines and POS systems to deliver a seamless guest experience and operational efficiency. 

We’re live in over 1,000 restaurants across Canada, the US, UK, Germany, and Australia — and we’re just getting started. 

About The Role 

We’re looking for a proactive and customer-focused Onboarding Specialist to join our Customer Success team, based in Ireland and supporting our UK & Ireland restaurant partners. 

In this role, you’ll guide new customers through the onboarding process — from initial setup to go-live — ensuring they experience a smooth, efficient, and positive start with Sadie. You’ll work closely with sales, implementation, and support teams to make sure every restaurant is fully equipped to use Sadie successfully from day one. 

This is a great opportunity for someone who thrives on organisation, communication, and delivering an exceptional customer experience. 

What You’ll Do 

• Serve as the primary point of contact for new UK and Irish customers during onboarding. 

• Coordinate all steps of the onboarding process, including account setup, integration with booking and POS systems, and configuration of Sadie’s voice features. 

• Conduct virtual onboarding sessions and training calls with restaurant managers and staff. 

• Partner with internal teams (Sales, Support, Product) to ensure a seamless handoff and consistent communication throughout the customer journey. 

• Track and manage onboarding timelines, ensuring milestones and go-live targets are met. 

• Monitor customer adoption during the early stages to proactively address any setup or training challenges. 

• Document key onboarding insights and recommend process improvements to enhance the customer experience. 

What You Bring 

• 2+ years of experience in onboarding, implementation, or customer success — ideally within SaaS, hospitality tech, or a related sector. 

• Excellent communication and relationship-building skills. 

• Strong organisational abilities and attention to detail — you can manage multiple onboarding projects simultaneously. 

• A problem-solving mindset and comfort navigating technical integrations. 

• Familiarity with restaurant operations, booking systems, or POS platforms is a plus. 

• Based in Ireland with the ability to work UK business hours and occasionally travel if required. 

Why You’ll Love Working Here 

• Join a fast-growing company that’s redefining restaurant technology. 

• Make a real impact on customer satisfaction and long-term success. 

• Collaborative, international team culture with room to grow your career. 

• Competitive salary, benefits, and remote flexibility.