Icelandic Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation

Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Icelandic Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation! This role offers a unique chance to work in a vibrant environment while providing exceptional support to Icelandic-speaking customers for a global company.

Responsibilities

• Assist Icelandic-speaking customers through various channels, including phone, email, and chat, responding to inquiries and providing product information.
• Troubleshoot customer issues and complaints with a dedicated focus on delivering timely resolutions.
• Document all customer interactions in the CRM system to maintain an accurate record of inquiries and feedback.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed about company products and services to provide comprehensive assistance to customers.
• Uphold the company's customer service standards while promoting a positive brand image.

• Fluency in Icelandic (both written and spoken); proficiency in English is preferred.
• Experience in customer service or similar fields is an advantage.
• Excellent communication and interpersonal skills with a strong commitment to customer satisfaction.
• Ability to calmly handle difficult situations and provide effective solutions.
• Proficient with CRM systems and standard office applications.
• Willingness to relocate to Bulgaria and embrace a new cultural experience.
• A proactive attitude and a passion for helping customers.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...