Polish Speaking Gaming Support - Relocation to Sofia

Mercier Consultancy MD is looking for a passionate Polish Speaking Gaming Support Specialist to join our team! This exciting role offers the opportunity to provide outstanding support to Polish-speaking gamers while enjoying paid relocation to the vibrant city of Sofia, Bulgaria. If you have a love for gaming and a knack for helping others, we want to hear from you!

Key Responsibilities

• Deliver excellent customer service in Polish, responding to inquiries through email.
• Assist gamers with gameplay questions, account management, and technical support issues.
• Troubleshoot and resolve player problems efficiently to enhance the gaming experience.
• Document customer interactions thoroughly and provide feedback for service improvements.
• Collaborate with development teams to relay player insights and contribute to game enhancements.
• Stay updated on gaming trends and new product releases to provide knowledgeable support.

• Fluency in Polish (both spoken and written) is essential; knowledge of English is highly desirable.
• Prior experience in customer support or a passion for the gaming industry is preferred.
• Strong interpersonal and communication skills with the ability to engage effectively with customers.
• Excellent analytical and problem-solving skills to effectively address customer inquiries.
• Ability to manage multiple priorities in a fast-paced work environment.
• Familiarity with gaming platforms and technologies is advantageous.
• Willingness to relocate to Sofia, Bulgaria, and embrace the local culture!

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Performance Based Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...