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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Regional Field Service - REMOTE. In this role, you will oversee a team dedicated to providing expert service and support within the field service ecosystem. Your leadership will directly influence customer satisfaction and operational efficiency as you manage critical initiatives while fostering a culture of high performance. This position requires hands-on involvement, strong leadership abilities, and a deep understanding of customer needs in the commercial vehicle industry. You will be a vital part of enhancing service delivery and driving revenue growth through strategic planning and innovative solutions.
Accountabilities
- Travel to customer locations throughout assigned territory to support Post Delivery Inspections (PDI’s)
- Uphold customer satisfaction and investigate complex issues as needed
- Drive the adoption of Salesforce as a platform to manage all aspects of Customer Care
- Develop and implement key aftersales strategies to support growth and revenue initiatives
- Create innovative processes to improve PDI cycle time and customer experience
- Manage and motivate a high performing Field Service team of 5-8 individuals
- Establish key performance indicators and develop plans to meet targets
- Manage customer projects/initiatives from inception to completion
- Prepare regular reports for management on various service metrics
- Liaise with repair facilities for In Transit Breakdowns
- Manage Fleet Defect Reports ensuring proper response times
- Lead investigations for field failures resulting in property damage
Requirements
- Bachelor’s Degree in related Engineering field or equivalent technical experience
- Minimum 5 years in the Commercial Vehicle Industry, preferably transit buses
- Previous Supervisor experience is preferred
- Excellent project management skills
- Strong critical thinking and problem-solving abilities
- Strategic mindset with strong communication skills
- Ability to use Telematics and software tools for vehicle diagnostics
- Comprehensive computer skills with knowledge of Salesforce preferred
- Certified in High Voltage Safety procedures and shop safety practices
- Strong leadership abilities in team development and coaching
Benefits
- Flexible schedules depending on project needs
- Excellent compensation including medical premiums
- Generous retirement plan with comprehensive benefits
- Opportunity for personal development and growth
- Inclusive and family-oriented workplace culture
- Stable and successful organization with over 132 years in business
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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