Rent Assessment Team Leader

Rent Assessment Team Leader 

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing: 

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.


• Good Remuneration: Receive a salary that aligns to your skills and impact.


• Flexible Working Arrangements: We support work-life balance with flexible working options. 


• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.


• Strong Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.


• An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us: 

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. 

Role Overview:

• Position: Rent Assessment Teamer Leader 


• Reporting to: Income and Resolution Manager


• Location: Dublin


• Contract: Permanent


• Salary: €45,830 - €63,017

Rent Assessment Team Leader:

The Rent Assessment Teamer Leader plays a critical role in overseeing all rent and service charge review processes, including annual and ad-hoc assessments. They lead a team responsible for ensuring accurate and timely assessments whilst maintaining compliance with regulatory requirements.

Key Responsibilities:

1. Lead the Rent Assessment Team


2. Rent and Service Charge Calculations


3. Ad-hoc and New-Let Rent Assessments


4. Policy and Procedure


5. Monitor Performance 

Lead the Rent Assessment Team:

• Lead on the coordination of rent assessment and service charge calculation activities across all Clúid housing operations and tenures. 


• Provide leadership, coaching, training, and mentoring to the Rent Assessment Team, enabling them to provide an excellent, professional service. 

Rent and Service Charge Calculations:

• Lead and coordinate the annual rent and service charge assessment process for all General Needs, Clann, Cost Rental and Private Rental properties, including the assessment of rental properties, calculation of rent increases, and communication with residents regarding rent adjustments.


• Embed and review the revised annual rent assessment process that is set to be delivered by the new Housing Management System, identifying success or areas for improvement in the process for future years. 


• Audit a sample of rent assessments to ensure the quality of assessments and compliance with relevant Local Authority and Clúid policies. 

Ad-hoc and New-Let Rent Assessments:

• Provide support and guidance to the Rents Advisor in completing ad-hoc rent assessments for new tenancies, transfers, changes in circumstances, and other rent-related queries.


• Audit an agreed sample of ad-hoc and new let rent assessments for all Clúid tenures to ensure the on-going quality of rent assessments and compliance with relevant Local Authority and Clúid policies.


• Where required, work with the Lettings Team to support or resolve queries regarding new let rent assessments. 

Policy and Procedure:

• Work closely with the Income and Resolution Manager to develop and regularly review policy and procedure documents in relation to the delivery of rent assessment activities. 


• Work with colleagues in Operational Excellence to continuously review the rent assessment process, identifying and supporting in the delivery of identified improvements. 


• Ensure compliance with regulatory and local authority requirements, organisational policies, and best practices in rent assessment and review procedures. 

Monitor Performance: 

• Work with senior management to agree and review objectives and targets in relation to rent assessments.  


• Take accountability for rent assessment performance, continuously monitoring, preparing reports and presenting progress on rent assessment KPIs, focussed on meeting key targets.  

Complaints and Resident Voice 

• Actively seek out and recognise the Resident Voice as an authority on our services


• Work with team members, management across Operations and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.


• Take ownership of any remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Who we are looking for:

Person specification:

• Good knowledge of housing law and tenancy agreements including relevant legislation and regulation.


• Demonstrates a willingness to learn. 


• Able to draft, review and evaluate policy, procedure and process 


• Data analysis and ability to produce clear and concise reports


• Strong influencing skills and able to work with a diverse range of stakeholders


• Continuous improvement mindset, able to identify areas of improvement and confident in managing change


• Able to provide advice, support and training to colleagues of all levels
  Experience of monitoring performance and driving improvement


• Experience of leading and managing a diverse team 


• Experience of delivering an excellent resident-focused service to a diverse range of residents 


• Project and change management, proven experience of working with multiple stakeholders


• Proven ability to engage effectively with residents, with the ability to de-escalate, negotiate, and manage issues. 


• Experience of monitoring performance and driving improvement


• Similar or relevant qualifications. 

Join Us: At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.