Retail Support Partner

Reporting to the Retail Customer Experience Manager (RCEM) the Retail Support Partner  will support central Retail operations through the effective administration of the internal sales & business development function.  

Areas of responsibility include the following:  

• Provide administrative support for both the Internal Retail & Field Sales Functions 
• Co-ordinate Retailer communications 
• Support the implementation of sales initiatives into the retail channel in line with the overall Retails strategy and organisational objectives. 
• Support the RCEM on the go to market activation plans for NPD & other product promotions

 
Responsibilities  

Central Retail Operations - Sales Support   

• Support the sales function and delivery of retail excellence programmes and maintenance of supporting training, promotional & compliance collateral hosted on the Retailer Portal. 
• Support the RCEM in the administration of the sales & retail activation budgets and tracking of trade marketing expenditure.  
• Administration support from the management of key suppliers including onboarding, purchase request/invoicing and monitoring of SLA’s.
• Work with procurement team to ensure supplier agreements are maintained and optimised and all associated documentation managed & maintained efficiently.  
• Work closely with the Product & Logistic teams on the management of Scratch Cards game lifecycle including Retailer profiling and distribution to trade.
• Work with the Retail Customer Care team and the wider sales team on the effective management of retailer and retail player issues as they arise 

 
Retail Channel Communications  

• Support the management of Retail specific communications with PLI’s Retail network. 
• Work with the RCEM & Retail Support Programme Manager on the administration of the Retailer Portal/Mobile App as the primary channel of communications with our retailers. 
• Work with the RCEM & Retail Support Programme Manager to ensure retailer compliance with regulatory and training requirements using a managed information and training programme delivered through the Retailer Portal/Mobile App.  
• Ensure our retailers are kept fully informed of all new product launches, game lifecycle events & promotions through the retailer portal, monthly print publications and targeted terminal messaging.  

 
Business Development   

• Support all internal sales activities to drive optimum sales revenues in line with the organisation’s overall strategic direction. 

 
Cross Functional Work Groups  

• Participate in cross functional work groups/initiatives to drive the business and support the successful delivery of organisational objectives. 

 
Project Work  

• Participate in project work as required/assigned. 
• Support the delivery of retail initiatives from requirements specification through to launch and activation. 
• Work with key suppliers to the sales/operations department and wider organisation where appropriate.

 
Regulation & Compliance  

• Ensure areas of responsibility within the role are compliant in terms of the Operating Licence & Regulation. 
• Support the RCEM & wider Retail team in the maintenance of the risk & compliance framework for the sales organisation including GDPR obligations. 

 
Experience, Skills and Qualifications 

• Ideally, third level qualification in a business discipline. 
• Minimum of 3/5 years’ experience in retail sales/administration role 
• Proficient in the use of MS Office products; Outlook, Word, Excel & PowerPoint. 
• Excellent Interpersonal Skills - the ability to listen and communicate effectively with internal & external customers.  
• Excellent written and verbal communication skills 
• Supportive - the ability to support the work of others. 
• Teamwork - the ability to work well in a team setting. 
• Flexibility - the ability to be flexible, from time to time, in relation to hours of work when .  
• Working Under Pressure - the ability to work independently and meet strict external and internal deadlines. 
• Results oriented and KPI driven.
• Motivated and driven to succeed.