Revenue Assurance Technical Manager

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. 

The Customer Strategy and Capability team is responsible for delivering strategic capability across Customer Operations such as Customer First programme, NDTFR and trade effluent tariff policy development.   They provide support to customer regulatory engagements with internal and external stakeholders (CRU and EPA).   The team will provide support to the wider business on business intelligence reporting, independent revenue assurance audits and controls and data management support.  They provide licensing and compliance activities to third parties. 

Reporting to the Customer Strategy and Capability Senior Manager, the Revenue Assurance Technical Manager will be responsible for maintaining an end-to-end view of all Customer related revenue processes across Uisce Éireann and assessing/mitigating risk in this area. Working closely with Finance and the Customer Operations management team, they will be responsible for overall management of revenue assurance auditing, reporting, and supporting implementation of solutions to mitigate revenue risk. The Revenue Assurance Technical Manager will be responsible for managing the Vendor Management process and ensuing delivery, support and reporting. 

Main Duties and Responsibilities:

• Develop, own and lead the ongoing implementation of the Revenue Assurance strategy across Customer Operations, ensuring alignment with organisational objectives, regulatory requirements and evolving revenue risks.

• Maintain the Revenue Assurance Governance Forum, providing structured oversight of key revenue risks, audit findings, control effectiveness and strategic priorities, with clear escalation and decision-making processes. 

• Define and manage a comprehensive Revenue Assurance audit plan, ensuring alignment with business priorities and securing buy-in from the wider Customer Operations management team.

• Act as the primary point of contact for all internal and external audit reviews relating to revenue assurance process, ensuring effective preparation, stakeholder coordination, and timely implementation of audit recommendations.

• Review findings from Revenue Assurance activities, lead investigations and impact assessments, and define actionable recommendations to mitigate identified risks.

• Represent Customer Operations in enterprise risk forums, driving alignment and strengthening risk management outcomes for Revenue Assurance. 

• Develop and own a data-led Revenue Assurance capability, providing insight-driven reporting and analytics to proactively identify revenue risks, leakage trends and control weaknesses, supported by strong data quality and collaboration with Business Intelligence teams. 

• Engage effectively with internal stakeholders including Finance, Regulation, Internal Audit, Asset Operations, Water Network Management and Infrastructure Delivery and other relevant teams, to ensure a coordinated approach to revenue assurance.

• Drive a proactive Revenue Assurance culture across the end-to-end revenue assurance process, embedding accountability for revenue risk management and promoting continuous improvement in processes, systems and controls.

• Coordinate the Customer Operations risk and controls register, supporting Risk & Control Champions to maintain robust, up‑to‑date risk coverage and control effectiveness.

• Develop and maintain a robust Revenue Assurance controls and assurance framework, ensuring consistent identification, assessment and mitigation of revenue risks across all customer processes.

• Review findings from Revenue Assurance reports, manage initial investigations and impact assessments where risks are identified and define recommendations to the wider Customer Operations team to resolve 

• Ensure effective governance, planning, reporting and delivery of projects related to Revenue Assurance and Vendor Management, acting as Business Lead where required and ensuring delivery of defined outcomes.

• Lead, develop and manage a high-performing team across revenue assurance and vendor management, fostering a culture of accountability, continuous improvement and high performance.

• Lead and oversee the Vendor Management team as a centre of expertise for third-party resource sourcing and vendor engagement, ensuring strong knowledge and application of procurement frameworks, guiding the business on optimal onboarding approaches, overseeing requisition, purchase order and invoice processes, and ensuring effective partnership with the business to manage current and future demand planning.

• Contribute to regulatory submissions and support engagement with the CRU and other external stakeholders as required.

• Develop and actively manage resource capacity across internal teams and third-party providers, including the ability to flex resourcing through external partners to respond to changing demand, operational pressures and strategic priorities.

• Participate in Customer Operations projects as required

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation

• Other duties as required

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience 

• A minimum of 7 years’ Experience in utilities, regulated industries or other complex, data-driven environments is desirable. Revenue assurance experience is advantageous but not essential where candidates can demonstrate strong transferable experience in audit, risk management or internal controls. 

• Experience in leading teams to deliver customer strategies that enhance customer service 

• Ability to enable positive teamwork across departments and encourage cooperation and open discussion to achieve common goals

• Background in guiding and empowering teams to make a positive impact and challenging the status quo to drive development.

• Proven track record in leading continuous improvement initiatives in teams. Strong background in team motivation, and performance enhancement.

• Demonstrated experience in setting measurable safety and well-being goals for a team.

The closing date for receipt of applications for this vacancy is 3rd August 2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.