We are recruiting for a Distributor of raw materials. Currently, we are seeking a Sales and Logistics Administrator to ensure the efficient transportation of our products to customers while maintaining exceptional customer service standards.
The Logistics Coordinator will play a pivotal role in organizing freight, warehousing, and order fulfillment, ensuring seamless communication with customers and internal stakeholders. This individual will be responsible for resolving issues promptly, updating systems in real-time, and contributing to the overall excellence of our business operations.
Key Responsibilities:
Liaise with freight partners and couriers to track orders and maintain customer communication throughout the delivery process. Resolve any logistical issues promptly to ensure timely delivery and customer satisfaction. Update the Sage system in real-time to accurately reflect order statuses and inventory levels. Coordinate sales orders from warehousing and arrange delivery to head office as required. Organize stock transfers and ensure accurate reporting to internal teams and management. Collaborate with the Sales Team to report sales projections and monitor customer delivery schedules. Escalate issues to the Commercial and Procurement Director when necessary. Ensure accurate allocation of stock to customers and address any discrepancies with warehouses. Provide regular updates to customers regarding order status and any potential delays. Facilitate purchasing activities, including procurement of office supplies and equipment. Liaise with the Quality Team to ensure proper documentation for orders, such as Certificates of Analysis. Desired Experience and Competencies:
Proven track record in delivering excellent internal and external customer service. Ability to build trusting relationships and collaborate effectively with colleagues and external partners. Strong negotiation skills and the ability to influence outcomes with third parties. Highly organized with the ability to prioritize tasks in a fast-paced environment. Self-motivated and capable of working independently. Experience in sales order processing and keen attention to detail. Proficiency in the Microsoft Office suite; experience with Sage or similar systems is advantageous.
No CV Required
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