Sales Support Administrator

This is an exciting opportunity for motivated financial services professional to develop their skills and knowledge in the leasing industry. As a Sales Support Administrator, you will be processing varied deal structures, working closely with the internal stakeholders.

This role provides an opportunity to play a role in all aspects of contract booking, including processing Customer Due Diligence, reviewing non-standard contracts and ensuring system information is correct prior to activation. You will also play a key role in reviewing current processes and procedures to ensure applications are booked as efficiently as possible.

As this role is a Controlled Function (CF4) you will be required to meet the Central Bank of Ireland’s Minimum Competency requirements and Fitness and Probity Standards, meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loan and Consumer Credit) or Qualified Financial Advisor.

Central Bank requirements for a Control Function (CF): 

• Fitness & Probity: Fitness and Probity Standards 2023 (centralbank.ie)
• Individual Accountability Framework: Guidance on the Individual Accountability Framework (centralbank.ie)
• Minimum Competency Code: Minimum Competency Code 2017 (centralbank.ie)

Candidate Profile

This role requires a diligent individual with good technical knowledge of hire purchase, lease, loan and variations of these products. You should be analytical, have a problem-solving approach to all aspects of the role and an excellent eye for detail. You will require good relationship building skills to work with sales, credit and compliance teams to resolve various complex deal queries.

Key Responsibilities

• Processing finance contracts within set SLA;
• Become the day-to-day operations point of contact for Local Area Reps;
• On boarding dealers falling under your area;
• Review and validate contracts/legal agreements and invoices to ensure all financials are correct and within set parameters.
• During peak times we expect candidates to have a flexible approach to their role which may mean taking on additional responsibilities as and when they arise. 

What success will look like?

• Internal & external customer satisfaction;
• Building strong relationships with stakeholders and internal departments;
• Meeting set daily set SLAs;
• Excellent understanding of varied products and contract structures. 

Essential Qualifications/Skills

• 1-2yrs experience in a similar back-office/support function or a leasing environment would be advantageous;
• Confident, proactive self-starter with an appetite for continuous improvement and career development;   
• Reliable and comfortable working in a hybrid office and work from home environment; 
• Detail oriented with good stakeholder management and communication skills;
• Excellent MS Tools skills including Excel, Word, MS Teams, Outlook;
• Degree level education in a relevant discipline e.g. business, finance, accounting;
• APA/QFA qualification would be advantageous. If you are not APA/QFA qualified, you will be required to meet the Central Bank of Ireland’s minimum competency requirements for our business meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loans and Regulations) or Qualified Financial Advisor.

Core Competencies:

• Effective communication and stakeholder engagement skills, written and oral;
• Excellent time management with ability to multitask and arrange priorities under pressure;
• Strong decision-making ability/ability to work on your own initiative, especially in an escalation/urgent scenario;
• Ability to be flexible and adapt to changing needs of the business;
• Proven team work ethic with willingness to go extra mile to get the job done, especially during our peak season;
• Detail oriented with a right first-time approach;
• Professional manner in all interactions.

All members enjoy

• Work-Life Balance: Flexible working, including hybrid, designed to support you at every stage of life.

• Global and Inclusive Culture: A global and inclusive culture where your unique background and perspectives are valued.

• Two volunteering days: Two working days to contribute to charities and your community. 

• Comprehensive Benefits: Health, wellness, and financial programs, including mental health support, parental leave, and industry leading holiday package.

• Professional Growth: Access to training, mentorship, tuition reimbursement, and career development programs tailored to your goals. 

• Click this link to look at the benefits in your region.

Choose Wellbeing

At DLL, we recognize that investing in member wellbeing is essential for creating an inclusive and supportive work environment. This not only promotes personal and professional growth but also boosts productivity, engagement, and overall success. We focus on the following:

• Supporting Members During Moments That Matter: We provide dedicated support resources to help you navigate significant events in your work, your lifestyle, and your personal moments.
• Implementing Global Wellbeing Programs: We carefully select and implement programs that enhance our member’s experience.
• Embedding Wellbeing in Everything We Do: We integrate wellbeing into all our practices and policies to ensure it is a fundamental part of our culture.

Good to know:

• The selection process may involve an assessment.

• Applications via email will not be reviewed. Please apply online via our career website. 

• DLL’s referral program applies.

• For more information, please contact Natalie Gray, Talent Acquisition Partner via [email protected]

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and an inclusive work environment. 

We’re dedicated to ensuring our hiring process is accessible to all. If you require accommodation at any stage, please inform your Talent Acquisition Partner.

Hiring is subject to successful completion of a background check.