Sales Support Specialist - Technical Administration

Job Summary 

In this role, you will have the opportunity to support the assigned Sales organization and customers during the technical non-conformance process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, and preparing final documentation. 

Our Team Dynamics   

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.  

What’s in it for you?   

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.   

Your Role and Responsibilities   

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.  
  
- Work model:  hybrid from our Dublin office

• Offering advice and solutions on inquiries from customers/channels about ABB products/systems/applications. 

• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries. 

• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). 

Qualifications for the Role   

• Minimum Level 6 Degree in marketing or similar field  

• 6+ years of experience sales support or a similar role   

• Proven ability to deliver engaging presentations and develop effective customer relationships 

• Knowledge in key tools, software such as Microsoft Office, Canva and, AI tools 

• Electrical knowledge would be a benefit not essential  

• Mindset to innovate, take ownership, drive improvement  

Benefits  

As part of our dedication to our employees, ABB Ireland offers an attractive array of benefits which include 

• Competitive Salary 

• Private Medical Allowance for Yourself and Family 

• Competitive Contributory Pension Scheme 

• Employee Share Acquisition Plan 

• Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally) 

• Employee Assistance Programme 

• Generous Employee Referral Scheme 

• 25 Days Annual Leave Plus Bank Holidays