Salesforce & Systems Administrator

Position Information

Job Title Salesforce & Systems Administrator

Division Operations team

Start Date Immediately

Location(s) Nationwide /Hybrid

Servisource, part of the Cpl Group, is seeking to appoint a Salesforce & System Administrator to join our existing Operations Team.

Salesforce & System Administrator will be required to work in a team environment and be involved in specific projects.

The ideal candidate with 2+ years of administrative experience in handling all aspects of CRM, case management, and platform maintenance. Contributes to Servisource by providing technical support and working on projects that continually improve the service offering. They will support a range of applications including Microsoft, Salesforce, and several systems from other vendors. Full training and support will be provided, and if the candidate is successful in this role over 1-3 years there will be further career opportunities in development, testing, cloud and infrastructure, DevOps, and agile project management.

Duties of the role include but are not limited to the following:

• Understanding and documenting business and customer requirements, with constant delivery of software iterations
• Develop alternative technical solutions; isolate problems and communicate technical solutions; provide support estimates.
• Prepares reports by collecting, analyzing, and summarising information with our own systems.
• Practice quality service by following organization standards.
• Creating and maintaining product standards documentation, application notes, training manuals, and knowledge base libraries.
• Other responsibilities can include software testing, creating instructions, and diagnosing problems.
• Attending & participating in Sprint Planning/Demo/Retrospective/Daily stand-ups
• System integrations – planning/developing & supporting integrations.
• Proficient in 123 Form Builder, creating dashboards and reports for internal personnel.
• Responds to technical inquiries via phone and email, working across the project team to obtain additional information or support, and managing internal stakeholders’ expectations.
• Help identify opportunities for and drive Continuous Improvement activities.

Essential Role Requirements

• Bachelor’s Degree
• Ideally 2 + years' experience in a similar role
• Be fully proficient in IT systems, particularly Salesforce.
• Strong written and oral communication, and proficiency in the English Language
• Ability to manage time is a large part of this role; therefore, is essential that applicants are proficient in managing their time successfully.
• Excellent presenting, meeting facilitation, negotiation, decision-making, and problem-solving skills
• This role with involve hybrid working so the potential candidate must be based near one of our Servisource offices in Ireland (Dundalk, Dublin, Galway, Cork, Limerick)

Desired Role Requirements

• A good understanding of Power BI will be an added advantage.
• Good understanding of Salesforce SOQL, SOSL, and security model experience in handling field creation requests, validation rule implementation, workflow implementation, new record types, and approval flows.
• Good understanding of Salesforce, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.
• Experience in working through a stream of cases and ensuring turnaround times are met.
• Good understanding of Salesforce SOQL, SOSL, and security model
• Experience with Lean / Agile development methodologies
• ADM 201 Certified Salesforce administrator minimum 500-seat environment

About Us

Servisource, part of the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services, with over 20 years of experience across several sector specialties.

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24 th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:

• Competitive Financial and Benefits package
• Flexibility and Smart Working Practices
• Health & Wellbeing initiatives
• Career Development Progression opportunities
• Further Learning & Development opportunities
• Vibrant Sports & Social club

Our Core Values are an integral part of our organizational culture.The ideal candidate willpossess the ability to understand, demonstrate, and apply our Core Values:

C ustomer focused.

A ccountability

R esponsibility

E mpowerment

E ffective communication

R espect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and the current economic climate*

All applications will be treated with the strictest of confidence.

If you are interested in applying for this role please send an updated cv to [email protected] quoting the job order number JO-2406-536838 in the subject bar.