Scheduler Dispatcher, Senior - Cork, Ireland

S/he monitors the day-to-day operations of all owned and operated company aircraft and participates in the planning for future business aviation flights conducted by the company. Please note this role will require an onsite presence in our Cork office The Scheduler Dispatcher, Sr. receives approved flight requests for business aviation air travel from the executive travelers or their executive administrative assistants (Admins). The Scheduler Dispatcher, Sr. focuses upon the efficient utilization of company aircraft and flight crews. S/he participates in flight operations planning and execution to ensure that all flights are planned to be operating within company policy and all applicable FAA and ICAO regulations. The Scheduler Dispatcher, Sr. interfaces most directly with other Scheduler Dispatcher, Sr., the Sr. Director, Corporate Aviation, the Trip Captain and the Flight Attendant. On a regular basis, s/he will work directly with the Business Process Analysts, Chief Pilot, Director, Aircraft Maintenance, Cabin Safety & Services Manager, and the Sr. Director, Corporate Aviation to ensure trip execution and focus consistent with the Vision and Mission of the department. Conducts day-to-day job responsibilities in accordance with company policy, applicable regulatory requirements and the department's FOM; Capable of working any shift, including weekends and holidays; Capable of providing 24-hour phone coverage on a rotating basis, as required. Schedules company-owned and operated aircraft in a strategic, effective and efficient way in compliance with all applicable regulations (including FAA, ICAO, EU, TSA, SEC, IRS, CBP, etc.); Monitors day-to-day operations of company-owned and operated aircraft to ensure that executive traveler requirements are met; Participates as required in pre-flight briefings, trip contingency planning and post-flight trip reporting, including trip log sheets, debrief sheets, and trip cost reporting (fuel, catering, handling, other expenses incurred on-the-road); Schedules company flight crews in accordance with applicable regulations and the department's FOM; Interfaces with the Chief Pilot, Cabin Safety & Services Manager, and Sr. Director, Aviation as appropriate to ensure optimal aircraft and crew utilization. Ensures compilation of required flight information and records to ensure accuracy of flight operations reporting; Complies with company policy on the use of charter and supplemental lift providers; Supports the Scheduler Dispatcher, Sr. in ensuring that the tracking of flight hours is completed accurately and in a timely manner. Maintains contact with internal and external security sources to provide information on flight risk/security and threat levels concerning upcoming and scheduled trips. Reports performance of flight crews as conveyed by executive passengers or their EAs to ensure the delivery of a consistently superior customer experience. Provides trip information as appropriate to the Business Process Analyst to ensure compliance with IRS procedures governing corporate aviation and its use by executives, which directly impacts executive reported income and tax liabilities. Participates in the evaluation of outside contract agencies (including FBO's, trip planning, handling) to ensure that adequate facilities, personnel and experience are available to perform the required service functions; Participates in the vendor selection process related to flight operations with the objective of minimizing costs without compromise to safety and/or the level of traveler service; Supports the Scheduler Dispatcher, Sr. to ensure that customer satisfaction performance metrics are tracked and reported with results consistently beyond ‘acceptable' performance levels. Participates in special projects and assumes collateral duties as required. Assists in development, documentation and maintenance of processes required for the efficient operation of Scheduling + Dispatch consistent with the applicable sections of the department's FOM; Supports in maintaining purchase order limit management, recharging and renewal. Provides information and reporting as required in support of tax and SEC disclosure statements. Supports corporate Tax department for State tax matters. Provides information as required for SIFL computation, Proxy disclosure and aircraft Time Share accounting. Provides information to traveling executives for proposed personal trips on company aircraft. Assists the assessment of executive traveler demand on company-owned and operated aviation resources; Direct report to the Sr. Director, Aviation. Education: Bachelor's degree desirable; Associate degree or equivalent experience in corporate aviation scheduling and dispatch, business administration or information technology required. Licenses: FAA Dispatch License (ADX) preferred. Required Attributes Working knowledge of FAA FAR Part 91and ICAO operations; Excellent interpersonal people skills with particular focus upon senior executive interface; Ability to effectively communicate and partner with flight, cabin crew members and maintenance personnel. Broad technical knowledge of computerized scheduling platforms, administration and technology applications; Excellent project management skills required, as well as the ability to oversee a group of complex and diverse functions; Advanced verbal and written communication skills; Familiarity with applicable FAA and ICAO regulations and SEC- related “Personal Use” reporting requirements. Ability to solve complex problems with multiple potential outcomes impacting critical senior management business schedules in a real-time, high pressure work environment; Highly advanced Word Processing, Spreadsheet and Presentation skills. Experience supporting executive-level travel and familiarity with corporate travel management practices is strongly preferred.