Senior Assistant Manager

Job Title:                           Senior Assistant Manager/ Duty Manager
Location:                           Midlands Park Hotel, Portlaoise, Co. Laois
Reports to:                         General Manager

Job Overview

We are looking for a passionate and driven individual to join our team at the Midlands Park Hotel in Portlaoise. This role is perfect for a highly motivated individual who embodies our core values: Energy and Drive, Care, Always Getting Better, and Doing the Right Thing. In this position, you will play a crucial role in ensuring smooth hotel operations, providing exceptional guest service, and maintaining a high standard of safety, hygiene, and team management. This role offers a fantastic opportunity to be a part of the Midlands Park Hotel team, where you’ll contribute to creating a welcoming and high-quality experience for our guests.

Key Responsibilities

Duty Management: Perform duty management shifts as required, overseeing all hotel departments to ensure smooth daily operations.

Operations Coordination: Check the function sheet daily and ensure all necessary preparations for the day’s/week’s business are completed across departments.

Guest Services: Cultivate and promote a high level of guest awareness and satisfaction, addressing any complaints or issues with professionalism and efficiency.

Team Presentation: Ensure all team members are neatly dressed, well-presented, and in standard hotel uniform.

Health & Safety Compliance: Be fully conversant and ensure compliance with hotel health, safety, hygiene, fire, and security regulations, and promote awareness among team members.

Hygiene Standards: Ensure hygiene levels are maintained consistently in work practices, storage, and personal presentation of staff.

Departmental Collaboration: Establish and maintain effective working relationships with departmental managers and team members, contributing to hotel objectives.

Standard Operating Procedures (SOPs): Assist in maintaining SOPs in each department, ensuring standards are met and monitored consistently.

Training & Development: Assist in training the team, particularly in food and beverage areas, and monitor performance in collaboration with the HR Manager.

Sales & Marketing Support: Assist with the hotel’s sales and marketing initiatives in partnership with the Sales and Marketing Department.

Policy Implementation: Support the implementation of policies and directions from senior management as directed.

Appearance Standards: Wear the appropriate uniform and adhere to hotel dress and appearance standards.

Additional Duties: Support the team in any reasonable duties as directed, contributing to the overall success of the hotel.

Performance and Development

• Participate in regular performance reviews with the General Manager, including assessments of operations, personal motivation, achievements, and general performance.


• Promote and support HR policies and procedures across the hotel.


• Participate actively in scheduled training programs for both you and your team.


• Report any staff-related issues to the HR Manager and participate in disciplinary procedures as necessary.


• Foster effective team relations across various departments.

Health & Safety

• Fulfill obligations under the Health & Safety at Work Act 2005 and any relevant updates.


• Take reasonable care for the health and safety of yourself, colleagues, guests, and others on the premises.


• Keep work areas tidy, report hazards or damages, and observe all safety rules and procedures.


• Carry out and promote fire, accident, and safety drills as directed by the safety officer.


• Attend all Health & Safety training and report any accidents/incidents to Senior Management immediately.

Miscellaneous Duties

• Ensure all reporting and service deadlines are met in a timely manner.


• Attend meetings and training sessions as required by the General Manager.


• Ensure guest satisfaction by courteously and efficiently handling requests and inquiries.

Qualifications and Skills

• Proven experience in a hotel management role, with a strong track record in guest services and operations.


• Excellent interpersonal, communication, and leadership skills.


• Knowledge of health, safety, hygiene, and fire regulations.


• Ability to work in a fast-paced environment, handling challenges with a calm and solutions-focused approach.


• A proactive attitude and commitment to maintaining and enhancing guest experience.