Senior Credit & Collections Analyst

We have an exciting opportunity for a Snr. Credit & Collections Specialist based in East Cork with a global multinational. Hybrid working and flexible working hours are offered.

Responsibilities
We are looking for an experienced Senior Credit & Collections Specialist with a Credit Management background to join the Order-To-Cash team based at the GFS, Cork location. This is an 18-month Maternity Leave backfill. The successful person will have a passion for credit control and delivering exceptional customer service. We’re looking for someone with experience having worked in a multinational corporation, as well as having knowledge of the order to cash function.

This role will report to the OTC Manager, Global Financial Solutions (GFS),

Specific Job Requirements:
• Responsible for a large and growing debtors listing, looking to minimise debt & overall DSO.
• Ensure timely and efficient follow up on due & overdue accounts and payments.
• Issue written correspondence to customers in a timely and efficient manner, including reminder letters, monthly statements etc.
• Credit hold releases
• Responsible for determining how much credit to extend to a customer based on credit policy, credit ratings, financials and payment history, while also providing a key point of interaction with the commercial and finance team.
• As the Credit & Collections specialist, you will assess the credit risk of a specific company, including interpretation of financials, and make recommendations backed up with solid judgement and reasoning.
• Will liaise with our internal finance/commercial colleagues and any other personnel as appropriate to confirm details regarding customers and overdue payments
• Point of contact for internal and external queries as they arise and to support the resolution of any billing queries relating to outstanding invoices and escalate accordingly.
• Prepare monthly management reports related to DSO, flux and Aging analysis
• To deliver excellent standard of customer service in all respects of the role.
• Participation in the SAP implementation project as required as well as Continuous Improvement initiatives as directed by management.

Knowledge, experience, competencies
• Language: The person we seek will be able to communicate effectively in English. An additional European language would be beneficial - French, Portuguese or Italian.
• Excellent written and verbal communication skills, at ease speaking to all levels of the organisation regarding sensitive and confidential information.
• Self-starter and able to act on own initiative, with high levels of integrity, excellence and teamwork
• A fast thinker; someone that can translate business needs into pragmatic implementable solutions.
• A positive, enthusiastic, can-do attitude and flexible approach to work
• Ability to work in a global team environment and communicate effectively with both internal & external business partners of all levels.
• Proficiency with Microsoft tools (Excel, PowerPoint, Outlook, and Word) required.
• Excellent presentation, communication, analytical and interpersonal skills are required.
• Attention to detail and accuracy required.
• Self-directed problem solver and ability to suggest solutions.
• ERP experience an advantage (Oracle/SAP)
• Experience of working in the biotech pharmaceutical industry and in a multinational organisation is desirable

Behaviours
• Resilient profile with the ability to deliver in an ambiguous environment
• Ability to engage and manage multiple stakeholders to achieve the objective
• Curious about learning agility
• Operationally excellent
• Organised with a systematic approach to prioritisation. Good team player
• Good team player while demonstrating flexibility to ensure the teams' daily targets are achieved

Core Values
• Integrity (always doing the right thing),
• Teamwork (collaborating in good faith),
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility).
• Inclusion (encouraging diversity)