Senior Front Office Agent

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As a Senior Front Office Agent, you’ll play a key role in ensuring a smooth and outstanding customer experience at our Dublin location. Acting as a bridge between the Depot Manager and the front office team, you’ll lead by example, support day-to-day operations, and coach junior team members. You’ll also contribute to the performance of the location by upholding Indie Campers’ standards and driving commercial opportunities.

WHAT WILL YOU WORK ON?

• Deliver a seamless check-in/check-out experience to customers


• Take the lead on customer issue resolution and operational coordination


• Support scheduling, planning, and daily task allocation


• Train, mentor, and onboard new or junior front office team members


• Contribute to sales performance through upselling and cross-selling


• Ensure SOPs are followed and help improve front office KPIs


• Act as a point of contact between the front office and other departments


• Maintain high service quality and assist with customer feedback resolution

WHO ARE WE LOOKING FOR?

• Someone with prior front office or customer service experience, ideally in mobility, hospitality, or tourism


• A natural leader, capable of mentoring others and taking initiative


• A problem-solver who can handle fast-paced, dynamic environments


• Fluent in English (other languages are a plus)


• Tech-savvy, organized, and detail-oriented


• Available to work weekends and holidays as part of a rotating schedule


• Someone who embodies the Indie Campers spirit — adaptable, hands-on, and customer-focused

Are you ready to Go Indie?