Senior Jira Administrator

Role Description

SMBC is seeking a highly experienced and forward‑thinking Enterprise Agile Tooling Lead / Senior Jira Administrator to join our team. This pivotal role is responsible for the configuration, administration, governance, and continuous evolution of our Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem to support the Software Development Lifecycle (SDLC) across the organization.

The ideal candidate will bring deep expertise in Jira and Confluence administration, combined with a strong understanding of Agile delivery practices and SDLC integration. You will lead the implementation, adoption, and standardization of enterprise‑level Agile tooling, define and evolve tooling standards, and collaborate closely with cross‑functional delivery, engineering, risk, and control teams. This role ensures consistent, scalable, compliant, and value‑driven use of the Development Tooling Platform to enable efficient task tracking, delivery transparency, and data‑driven decision‑making across the enterprise.

This role will report to the Executive Director of Enterprise Architecture.

Role Responsibilities

• Serve as the organization’s SME and platform owner for Enterprise Agile Tooling, including Jira, Confluence, test management tools, and approved plugins, driving best practice adoption across teams.


• Administer, configure, and maintain Jira and Confluence across multiple projects, programs, and teams in large scale enterprise environments.


• Design and implement custom workflows, issue types, fields, screens, permissions, schemes, and automation rules to support SDLC workflows and Agile processes.


• Manage user access, roles, and security configurations in accordance with compliance, audit, and governance standards.


• Support and extend Jira capabilities using Jira Forge, including the evaluation, development, and implementation of custom apps, UI extensions, automations, and integrations where out of the box functionality is insufficient.


• Define, build, and maintain continuous and automated data pipelines, dashboards, and metrics reporting to provide real time insights into delivery, quality, flow, and risk.


• Define and maintain key delivery metrics and dashboards (e.g., velocity, throughput, WIP, cycle time, test coverage, release readiness, risk posture) for development, executive, operational, and audit stakeholders.


• Ensure seamless integration of Jira, test management tools, and plugins with DevSecOps pipelines, CI/CD platforms, test automation frameworks, and governance processes (e.g., change management, code scanning, risk assessments).


• Develop and deliver training sessions, playbooks, standards, and documentation to support end users, power users, and administrators.


• Stay current with the Atlassian product roadmap, Jira Forge capabilities, and industry best practices to continuously improve the tooling ecosystem.

Required Qualifications\Experience

• Bachelor’s degree in computer science, Information Technology, or a related field.


• Atlassian Certified Professional (ACP) certification (required).


• 7+ years of hands-on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment.


• Proven experience administering Atlassian Cloud and Data Center platforms.


• Strong expertise in: Jira configuration (permissions, schemes, automation)


• Strong expertise in Test management tool integration with Jira


• Hands on experience on Metrics, dashboards, and enterprise reporting


• Hands-on experience with Jira Automation, ScriptRunner, and REST APIs.


• Working knowledge of Jira Forge development and platform extensibility.


• Strong understanding of Agile, Scrum, Kanban, and SDLC practices.


• Experience integrating Jira with CI/CD and DevSecOps tools.


• Experience working in regulated environments with audit, compliance, and control frameworks.


• Excellent problem-solving, communication, and stakeholder management skills.

Preferred / Desirable

• Additional certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or SAFe Agilist.


• Experience with test automation frameworks and quality engineering practices.


• Experience integrating DevSecOps tools such as GitHub, Azure DevOps, Bamboo, Jenkins, SonarQube, or similar.


• Scripting experience (e.g., Groovy, Python, Bash).


• Demonstrated leadership, mentoring, and cross-functional collaboration skills.


• Ability to manage multiple initiatives and adapt to changing priorities.