Senior Manager Execution & Support

Circle K is seeking an experienced and commercially driven Senior Manager, Retail Execution & Support. This is a high-impact leadership role offering the opportunity to shape operational excellence across our retail network and influence business performance at scale. 

As a strategic partner and operational leader, you will play a key role in driving execution, improving performance, and ensuring that initiatives are delivered seamlessly across our stations. You will work closely with Retail Operations leadership, Retail Sales Operations (RSO), and cross-functional teams, contributing to both local strategy and the sharing of best practices across Europe.

This is a full time, permanent role based five days in Circle K Support Office, Dublin 4.  

About the Role 

Reporting to the Regional Director of Retail Operations, you will lead the Retail Execution & Support function across both office and field teams. You will ensure operational initiatives are effectively implemented, continuously improved, and aligned to business priorities. 

This role is central to enhancing customer experience, boosting sales performance, and supporting employee engagement throughout the network. 

Key Responsibilities 

Operational Excellence & Continuous Improvement 

• Drive operational excellence across the retail network using LEAN principles 

• Lead KPI reporting, performance analysis, and trend identification to unlock improvement opportunities 

• Oversee operational processes including stock control, shrink performance, and master data management 

• Partner with Retail Operations to enhance store execution, sales, labour, and profitability 

• Support annual budgeting and performance planning alongside Finance and leadership teams 

Project Delivery & Change Management 

• Lead the delivery of key operational and transformation initiatives across the business 

• Coordinate the rollout of campaigns, new products, and operational processes 

• Establish structured governance, communication, and training plans for all initiatives 

• Collaborate with Category Management, L&D, and European teams to localise and implement strategy 

• Drive prioritisation and execution of the retail change agenda 

Stakeholder & Network Leadership 

• Act as a key link between Head Office and the retail station network 

• Partner with senior stakeholders across Retail Operations, Finance, and Category 

• Facilitate business reviews, operational forums, and best practice sharing sessions 

• Support Retail Directors in performance management and Area Manager engagement 

• Oversee KPI-linked bonus processes and collaborate on financial planning 

About You 

To succeed in this role, you will be a strategic thinker with strong operational expertise and leadership capability. You will bring: 

• 5+ years’ experience in retail operations, multi-site management, or similar environment 

• Knowledge and practical application of LEAN methodologies 

• Proven leadership experience managing teams and driving performance 

• Strong project management skills with a track record of delivering change initiatives 

• Experience working cross-functionally, with local and international teams 

• Advanced analytical capability with a commercial mindset 

• Strong communication, influencing, and stakeholder engagement skills 

• Advanced proficiency in MS Office tools (Excel, PowerPoint, Power BI) 

• A collaborative, results-driven approach with the ability to operate at all levels