Senior Operations Executive - CPM Ireland

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM’s business proposition, so as a key member of the CPM Operations team, this role is expected to make a significant contribution to the culture within CPM via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.

The main focus of this role is to provide best-in-class administrative, operational, and field planning support and insights to the Senior Client Service Manager and Client Managers to ensure excellence in Clients' Retail Execution Programmes.

In addition, this role will take ownership of the planning, scheduling, coordination, and optimisation of tactical field visits (sales activation and sales relief calls) across core client accounts, ensuring best-in-class execution, resource utilisation, and coverage delivery.

The Role Holder will be a champion for the CPM values of Freedom, Integrity, Excellence, Respect, and Innovation at all times, both internally and externally with Clients, whilst delivering on-time and professional execution of all operational and field deployment activities.

The Primary Responsibilities for This Role Are:

1. Tactical Field Planning & Scheduling (CORE COMPONENT OF ROLE)

Own the end-to-end planning and scheduling of tactical field visits for core client accounts, including:

• Sales activation campaigns
• Sales relief / coverage calls
• Tactical blitz activity and ad-hoc support

Develop and maintain dynamic call files and deployment schedules, ensuring:

• Optimal geographic routing and efficiency
• Alignment to campaign objectives and client priorities
• Full coverage of required outlets within agreed timelines

Act as the central coordination point between Client Service Managers, Regional Sales Managers, and Tactical Teams to:

• Translate client briefs into executable field plans
• Agree scheduling timelines, coverage levels, and execution standards
• Adjust plans in real time based on performance, availability, and changing priorities

Manage resource allocation across core, flex, and contractor field teams, ensuring:

• Right resource deployed to the right activity (“right place, right time”)
• Effective utilisation of tactical teams to support core programmes
• Seamless integration between core field teams and tactical support

Coordinate briefing, deployment, and tracking of all tactical campaigns, including:

• Distribution of call files and briefs
• Monitoring live progress vs plan
• Ensuring mid-campaign and end-of-campaign reporting is completed

Track and report on:

• Coverage vs agreed schedules
• Execution compliance and quality metrics
• Campaign performance and ROI indicators

Liaise closely with Field Managers to:

• Identify gaps in coverage and trigger tactical support
• Deploy relief resources to maintain SLA adherence
• Continuously optimise journey plans and territory coverage

2. Logistics and Assets Co‑ordination

• Arrange ordering, allocation, and distribution of programme assets
• Maintain account staff contact details and equipment logs
• Maintain asset logs (vehicles, fuel cards, tolls, insurance)
• Compile and submit allocation and dispatch reports
• Liaise with field staff to ensure sufficient equipment availability at all times

3. General Account Administrative Responsibilities

• Process onboarding and offboarding of team members
• Update and maintain Field Team call files (including tactical scheduling inputs)
• Liaise with Tactical Team to arrange call coverage when required
• Organise and coordinate client and field team meetings/conferences
• Collate and submit weekly timesheets
• Postage and dispatch duties where required
• Conduct regular compliance audit calls

4. Reporting / IT

• Prepare and distribute Client Reports as per agreed contract timelines
• Analyse visit submissions vs reporting and call schedules and flag concerns
• Resolve issues and assist with field and client queries daily
• Assist all account staff with IT requests, escalation, and resolution
• Proactively review current processes to improve and streamline

Required Experience & Competencies

• Strong written, verbal, and phone communication skills
• Strong planning, scheduling, and coordination capability
• Ability to manage multiple moving priorities across field teams
• Strong problem-solving and decision-making skills
• High attention to detail and accuracy
• Effective time management and organisation skills
• Ability to work independently and proactively
• Commitment to customer satisfaction and project success
• Strong data and digital mindset (Power BI/reporting tools)
• Ability to interpret data and translate into actionable field plans

Desirable

• Experience in field sales, merchandising, or retail execution environments
• Experience managing call files, journey planning, or field scheduling
• Prior experience with Power BI
• Presentation skills

Role KPIs and Measures of Success

• Delivery of agreed tactical field visit schedules across all core clients
• Achievement of coverage targets and execution SLAs
• Optimisation of field resource utilisation
• Real-time management of call file accuracy and scheduling integrity
• High compliance rates on tactical activations
• Timely deployment and reporting of all tactical campaigns

Benefits

• Salary €45,000
• Hybrid Working – 3 days office
• Companywide recognition awards + regular company events and activities
• Discounted Health Insurance
• Access to company pension provider
• IVF Support Policy
• Enhanced Maternity & Paternity Pay
• Reward & Recognition through People Awards scheme
• Fast career development and progression opportunities (from 6 months)
• Employee Assistance Program
• Active Diversity and Inclusion initiatives
• Bike to Work Scheme
• TaxSaver Scheme – discounted travel tickets
• Employee Referral Payment Scheme
• Structured Personal Development Plan