Senior Software Implementation Engineer

Position: Senior Software Implementation Engineer
Location: Dublin (Hybrid)

Move Security Forward with Acre
Are you passionate about protecting businesses from evolving cyber threats and driving security excellence? Do you thrive in a collaborative, innovative environment where your expertise shapes the future of digital protection? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact
We are seeking a Senior Software Implementation Engineer to lead and deliver complex enterprise deployments of Acre’s software platforms across customer environments. This is a hands-on technical leadership role for an experienced engineer capable of owning customer implementations end-to-end from technical architecture and configuration through go-live and operational stability with minimal reliance on Product or R&D teams.

You will operate as the technical authority on delivery projects, bridging product capabilities with real-world customer infrastructure and ensuring deployments are secure, scalable, and production ready.

This role is suited to engineers who have previously worked in software consulting, solutions engineering, or deployment engineering and are comfortable independently implementing complex systems in customer environments.

What You’ll Do
In addition to the above, your key responsibilities will include:

Technical Delivery Ownership

• Own the technical delivery of enterprise software implementations
• Lead deployments across cloud, on-premise and hybrid customer environments
• Design implementation approaches aligned to scalability and reliability
• Execute system configuration, installation, and commissioning
• Drive technical go-live readiness and stabilisation

• Implement and troubleshoot API integrations with third-party systems
• Configure identity, authentication, networking and database connectivity
• Perform system migrations and upgrades
• Validate performance, resilience, and operational readiness
• Diagnose and resolve complex platform and environment issues

• Act as the senior technical authority on delivery projects
• Guide customers through technical decisions and trade-offs
• Lead technical workshops and deployment sessions
• Support escalation handling during implementation

• Reduce dependency on Engineering through deep platform expertise
• Create repeatable deployment patterns and standards
• Produce technical implementation documentation and runbooks
• Mentor junior engineers and implementation staff
• Contribute to improving delivery scalability across regions

• 7+ years implementing enterprise software solutions in customer environments
• Background in software consulting, deployment engineering, or solutions engineering
• Proven experience independently delivering complex production systems
• Experience leading technical implementations without engineering dependency

• Strong experience with APIs, integrations, and system interoperability
• Cloud platforms (AWS/Azure/GCP) and hybrid deployments
• Networking fundamentals (DNS, TLS, firewalls, VPN, ports, routing)
• Databases and SQL troubleshooting
• Authentication technologies (SSO, SAML, OAuth, identity systems)
• Linux/Windows server environments
• Troubleshooting performance, configuration, and environment issues

• Able to independently drive technical decisions in ambiguous environments
• Strong customer communication and technical leadership presence
• Comfortable operating directly in production environments
• Structured problem-solver with strong diagnostic skills
• Ownership mentality, sees implementation through to stability

• Experience implementing SaaS or enterprise platforms in customer environments
• Background in physical security, identity, or access control systems
• Cloud platform experience (AWS/Azure)
• Scripting or automation (PowerShell, Bash, Python)
• Experience working with APIs and integration frameworks
• Familiarity with ITSM and ticketing ecosystems
• Experience operating in regulated or enterprise IT environments

What’s in It for You
We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:

• Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.

• Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.

• Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.

• Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.

• Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.

Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.

Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.