Senior Technical Support Engineer Level 2 MSP Dublin

An established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.

What You’ll Be Doing:

• Provide Level 2 support across desktop, server, and network issues
  




• Troubleshoot escalated technical problems and resolve tickets within SLAs
  




• Assist with M365 migrations, user onboarding, and mailbox management
  




• Support network equipment (switches, routers, firewalls, VLANs, VPNs)
  




• Perform routine server administration (Active Directory, DNS, DHCP, etc.)
  




• Assist with PowerShell scripts and automation tasks
  




• Contribute to technical documentation and project delivery
  




• Communicate with clients and vendors, keeping stakeholders updated
  

Requirements

What We’re Looking For:

• Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP
  




• Deep knowledge of Microsoft 365, Windows Server, Azure, and networking
  




• Solid troubleshooting skills and a proactive attitude
  




• Familiarity with tools like RMM/PSA, VoIP systems, and PowerShell
  




• Excellent communication and customer service skills
  




• Valid work authorisation for Ireland
  

Benefits

Why Join This Company?

You'll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary, the company offers a well-rounded benefits package after probation, including:

• A contributory pension scheme
  




• Income protection cover for added peace of mind
  




• Training allowance to support your professional development
  




• Regular team-building events throughout the year
  




• Staff discounts on IT hardware purchases
  




• Performance-based rewards and incentives
  

This is a full-time, office-based role, Monday to Friday, offering strong career growth in a collaborative and tech-driven environment.