Senior Technical Support Level 2 - Dublin

Senior Technical Support Engineer Level 2 (MSP | Microsoft Partner) – Dublin · Hybrid

Ready for real variety in a multi-customer environment? We’re hiring a hands-on Level 2 IT Engineer who can own escalations, keep tenants healthy, and support rollouts across the Microsoft stack.

** Please note you absolutely MUST have Irish MSP experience for this role.

You will have strong career progression in this role from Level 2 moving up towards Level 3 and more project work.

What you’ll work on:

• L2 ownership: diagnose methodically, fix, document clearly
  


• Microsoft 365: mail/collab/storage tenancy care
  


• Identity & devices: Entra ID (Azure AD) + Intune/Endpoint Manager (Autopilot, compliance, CA)
  


• Windows: support Windows 10/11 and core server services
  


• Everyday networking: TCP/IP, DNS, DHCP, VPN
  


• Work the MSP way: PSA/RMM, SLAs, asset hygiene, clear comms
  

Requirements

Must-haves:

• 2–5 years in an MSP (essential)
  


• Exposure to a Microsoft Partner environment
  


• Strong Microsoft 365, Entra ID/Azure AD, Intune
  


• Structured troubleshooting, crisp ticket notes, calm user comms
  

Nice-to-haves:

• MS-102 / MD-102 / AZ-104, PowerShell, Autopilot/Conditional Access, PSA/RMM familiarity
  

Benefits

West Dublin (hybrid) · Permanent, full-time · You must be legal to work in Ireland.

We are also looking for a Senior Level 3 Engineer for this MSP.

Please send your CV to Stack and Co today to [email protected] explaining your MSP experience and how your skills fit what is required.