Service Delivery Lead

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning. 

As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.

This Role

The Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.

Work Location: This hybrid role is open to candidates based in Dublin.

Responsibilities

• Support the Key Account Manager and Commercial team through regular internal and client meetings to ensure smooth account operations.
• Maintain strong client relationships by proactively engaging with stakeholders, addressing needs, and fostering trust and effective collaboration.
• Act as the primary operational contact for the customer, delivering expert guidance and support.
• Manage day‑to‑day account operations, ensuring smooth service delivery while working closely with the Planning Team to meet client requirements.
• Proactively manage and resolve issues, minimising downtime and ensuring customer satisfaction.
• Coordinate and track projects to ensure deliverables are completed on time and within scope.
• Provide deep operational knowledge and insights to the customer, helping them maximise the value of our services.
• Stay open to new ideas and identify opportunities to improve operational processes for both internal teams and customers.
• Work closely with the Planning Team, Technical Services, Health and Safety, and other internal teams to ensure alignment and support customer objectives.
• Monitor and report key operational performance metrics, including rack counts, OTD, and issue resolution, and compile monthly insights for internal and client business reviews.

The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation's goals.

Candidate Requirements

• Education: Bachelor’s degree in business or a related field preferred, but not essential.
• Experience: Experience in account management, client services, or a related field is desirable but not required.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer business objectives.
• Demonstrated ability to manage complex tasks and support business growth.
• Strong problem-solving skills and the ability to manage escalations effectively

Competencies

• Operational Proficiency: Deep understanding of the operational aspects of services and their application to customer needs.
• Customer Orientation: Ability to anticipate and meet the operational needs of the customer.
• Attention to Detail: Meticulous in managing operational details and ensuring accuracy.
• Problem-Solving: Effective at diagnosing issues and implementing solutions quickly and efficiently.

Location and Travel

• Candidates must have the legal right to work in Ireland; no Visa sponsorship will be provided.
• A full clean driving licence is required.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Please submit your updated CV/resume in English.

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:

• Competitive market salary
• Performance-based bonus
• Flexible/hybrid working environment
• AIG Virtual Care Programme
• Employee Assistance Programme
• Company pension plan (depends on local laws)
• Opportunity to work from abroad 30 days per year
• Opportunities for continuing professional development