Service Desk Analyst

As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We are a young innovative company that offers a diverse range of job opportunities. SiteMinder staff are exposed to an organisation that values its people and promotes leadership and innovation. We respect a balance between work and life and believe a career with SiteMinder is more than just a job.

We are currently looking for passionate customer support specialists to join our growing team in a crucial part of our business. The insights you will gain from supporting and communicating with our customers will help us to improve our business and the experience for all our users. We always try to make things better and collaborate, working hard towards our goal: to deliver the best customer service in the industry.

These are exciting times for SiteMinder with rapid expansion and lots of positive changes happening ahead, this is your opportunity to come join us and be a part of our success.

What you’ll bring:

• High level of customer service and IT technical knowledge.
• Strong troubleshooting skills - you’ll be able to quickly analyze problems, determine the root cause and reach a resolution.
• Great technical knowledge: Linux/HTML/XML/Operating Systems and web related products.
• An ability to operate across several computer platforms and environments - all at the same time.
• An ability to diagnose and troubleshoot web browser and connectivity issues to help clients resolve their queries.
• A love of customer interaction and the capacity to support a range of customers with differing needs and experiences.
• Experience working within a high volume telephone based SLA and KPI driven environment where your success is determined by great customer outcomes.

SiteMinder's Sydney office has a fun, friendly and energetic team. We work hard to make sure we achieve our company goals but we have a lot of fun along the way.