Service Engineer

Uniphar – Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This opportunity sits within Cardiac Services /  Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.

Location: Dublin, covering primarily the Leinster, Midlands and West region, however on occasions there will be a requirement to travel countrywide.

Reporting line:  Clinical Field Service Team Leader

Purpose of Role:

Carrying out of routine preventative maintenance contracts on a range of medical devices in designated hospitals and health care facilities. The equipment range includes, but is not be limited to, Patient Physiological Monitors, Defibrillators, ECG Recorders and Manikins. Proactively manage customer relations with emphasis on communications and customer satisfaction.

Principal Duties and Responsibilities:

• Provide complete preventative maintenance, first line repair and a limited level of clinical support.
• Liaise with customer support administration on a regular basis, provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
• Proactively manage customer relations with particular emphasis on communication with customers, prompt and timely delivery of contract visits and ensuring customer satisfaction.
• Attend training courses provided locally and at various manufacturers’ facilities abroad.
• Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity.
• Comply with all relevant protocols associated with Navision, a group wide IT system. The Support Department uses Navision for call logging, service scheduling and other call related activities.

Role Requirements:

• Qualifications: Ideal candidate will typically have an NFQ Level 5-6 qualification (or equivalent experience) in Electronic servicing, mechatronics, Physics or related discipline.
• Full driver’s license.
• Whilst not essential, a formal qualification or at least demonstrable aptitude for IT and networking would be an advantage.
• Experience in medical device service or electronic equipment would be an advantage.
• Strong interpersonal skills: Customer focused with good communication skills – written and oral.
• Good analytical and troubleshooting skills.
• Self motivated, team player