Service Operations Support

Job title: Service Operations Support

Contract Type: 1 Year Fixed Term Contract

Location: Ballymount, Dublin 12

Salary: €30,000 - 32,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Service Operations Specialist is responsible for delivering high-quality administrative, compliance, and operation support to the wider Operations function.

This position ensures that key operational data, documentation, and service information are maintained to the highest standard to support safe, compliant, and effective service delivery.

What this role involves:

• Manage the Service Operations mailbox and respond to queries within SLAs.
• Support internal teams, contractors, and customers with documentation and service‑related queries.
• Maintain accurate records for RAMs, insurance documents, service agreements, and compliance files.
• Track expiry dates and proactively follow up for updated RAMs, insurance certificates, and contractor documentation.
• Keep customer portals, logs, and internal systems up to date with the correct information.
• Assist with audits, safety reviews, and the preparation of required documentation.
• Process work orders and third‑party invoices to support accurate billing.
• Identify opportunities to streamline administration, compliance, and documentation processes.

• 1+ years of experience in an administrative, operations support, compliance or coordination role.
• Experience in service, utilities or field operations is preferable
• Strong administration skills, with experience maintaining organized records, logs or documentation
• Good understanding of basic compliance or safety documentation (e.g., certificates, permits, RAMs or audit files)
• Proficient using Microsoft Office, particularly Excel, Word and SharePoint.
• High organization skills with strong follow-through and accountability

What we can offer:

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression