Service Team Leader

About Us

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Role

We are looking for a Service Team Lead

 Responsibilities:

• Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler activities to customers nationally and providing updates on performance levels.
• Responsible for leading, engaging and managing the delivery team, adopting a one-team approach, alongside developing and growing their skills and capabilities
• Accountable for the delivery team accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIs
• Responsible for all daily team duties being completed.
• Take ownership for supporting and driving the performance within Field Operations, continuous improvement and sharing of best practices and making sure the planning team adhere to company procedures.
• Responsible for providing a daily performance update to the business.
• Responsible for managing internal and external queries from customers and colleagues.

Essential

• A good geographic knowledge of the island of Ireland - ROI / NI
• Demonstrated ability to handle a range of diverse and competing priorities
• Demonstrated oral and written communication skills
• Ability to resolve challenging situations in a clear and calm manner
• A proven track record of providing strong customer service externally & internally
• Demonstrated competence in using Microsoft Office tools
• Demonstrated ability to consistently achieve targets

Desirable

• A proven track record of leading a team
• Knowledge and demonstrated skills in utilizing scheduling system effectively

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression