Spa Therapist

Job Title:                   Beauty and Massage Therapist

Department:            Spa

Reports to:                Department Manager/ Rooms Division Manager

Location:                    Midlands Park Hotel, Portlaoise, Co. Laois 

At Midlands Park Hotel, we are passionate about providing exceptional spa experiences. Our values—Care, Energy & Drive, Always Getting Better, and Doing the Right Thing—are at the heart of everything we do. We believe in nurturing both our guests and our team, ensuring a positive, professional, and supportive environment.

Role Overview

As a Senior Beauty & Massage Therapist, you will play a crucial role in ensuring the smooth day-to-day running of the spa, maintaining high treatment standards, and supporting the wider team. You will be responsible for ensuring an exceptional guest experience, optimizing operational efficiency, and fostering a professional and welcoming environment.

Key Responsibilities

• Delivering High-Quality Treatments
  
  
  
  • Provide a range of beauty and massage treatments to the highest professional standard, ensuring clients receive an exceptional and personalized experience.
  
  
  • Stay up to date with the latest industry trends and techniques to continuously improve treatment offerings.
  
  
  • Offer expert product and treatment recommendations to enhance client satisfaction and support retail sales.
  
  
  
  


• Spa Operations & Best Practices
  
  
  
  • Ensure the spa operates efficiently and effectively, implementing best practices to enhance service delivery and client satisfaction.
  
  
  • Monitor and uphold the highest standards of cleanliness and hygiene throughout the spa, ensuring all areas are properly maintained at all times.
  
  
  • Conduct daily checks to ensure all cleaning protocols are followed and completed, with appropriate records signed off.
  
  
  • Ensure treatment rooms are consistently kept clean, stocked, and prepared for each client.
  
  
  
  


• Stock & Inventory Management
  
  
  
  • Monitor stock levels of professional and retail products, ensuring timely ordering to prevent shortages.
  
  
  • Maintain an organized stockroom and ensure products are stored and handled correctly.
  
  
  • Conduct regular stock checks and liaise with management to optimize inventory control.
  
  
  
  


• Booking & Scheduling Management
  
  
  
  • Oversee the Phorest booking system, ensuring all appointments are managed efficiently and without conflicts.
  
  
  • Work closely with the reception team to optimize scheduling, ensuring smooth appointment flow and maximizing revenue opportunities.
  
  
  • Address and resolve any scheduling issues or client concerns related to bookings
  
  
  
  

• Training & Team Development
  
  
  
  • Provide ongoing training, guidance, and mentorship to junior team members, ensuring they develop their skills and confidence.
  
  
  • Conduct treatment demonstrations and refresher training sessions to maintain consistency in service quality.
  
  
  • Encourage a culture of continuous learning and professional development within the team.
  
  
  
  


• Team Leadership & Support
  
  
  
  • Lead by example, fostering a positive and professional atmosphere within the spa team.
  
  
  • Assist in resolving minor staff issues within the team, promoting a collaborative and supportive work environment.
  
  
  • Support the management team in maintaining team morale and motivation.
  
  
  
  


• Ensuring Compliance & Standards
  
  
  
  • Adhere to all health and safety regulations, ensuring treatments are performed safely and professionally.
  
  
  • Ensure all therapists follow company protocols, procedures, and standards of conduct.
  
  
  • Regularly review treatment procedures and operational processes to identify areas for improvement.