Sr. SRE (Application Support + Dev-Ops + Automation)

Who are we

Requirements

• Manage day-to-day production support activities while ensuring high system availability and performance.
  
• Handle ITIL-based service management processes including:
  
• Incident Management
  
• Problem Management (PBI)
  
• Change Requests (CRQs)
  
• Service Requests
  
• Root Cause Analysis (RCA)
  

• Build, maintain, and troubleshoot CI/CD pipelines using Jenkins.
  
• Manage application deployment and release orchestration using Digital.ai Release (XL Release/XLR).
  
• Monitor application health and infrastructure using Dynatrace and proactively resolve performance issues.
  
• Develop and maintain dashboards, alerts, and log analytics using Splunk.
  
• Execute performance and load testing using BlazeMeter and analyze test results to identify bottlenecks.
  
• Plan and execute SSL/TLS certificate renewals, ensuring uninterrupted service availability.
  
• Perform operating system, middleware, and application patching activities while minimizing downtime.
  
• Participate in disaster recovery planning, testing, and execution to ensure business continuity.
  
• Collaborate with development, infrastructure, security, and business teams for production releases and operational improvements.
  
• Prepare operational documentation, SOPs, runbooks, and post-implementation reviews.
  
• Participate in on-call support and production incident resolution.