SRE (Application Support + Dev-Ops + Automation)

Who are we
Fulcrum
Digital is an agile and next-generation digital accelerating company providing
digital transformation and technology services right from ideation to
implementation. These services have applicability across a variety of
industries, including banking & financial services, insurance, retail,
higher education, food, healthcare, and manufacturing.

Requirements

• Independently execute key elements of projects/processes within the Site Reliability Engineering area by applying in-depth knowledge of their discipline and area best practices to effectively resolve problems and roadblocks as they occur. 
  
• Assist in evaluating operational requirements and developing technical solutions within existing frameworks. 
  
• Support automation and scripting efforts to improve operational workflows and incident response processes. 
  
• Troubleshoot and resolve routine and some complex system issues, escalating when necessary to maintain system health. 
  
• Contribute to documentation, knowledge sharing, and best practices to enhance team operational procedures. 
  
• Collaborate with development teams and stakeholders to ensure reliability solutions align with technical and business needs. 
  
• Participate in reviews and quality assurance activities to uphold system stability standards. 
  
• May contribute to solution development for new products/services and/or manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within the Site Reliability Engineering area.
  

• Observability - Ability to use scripting and tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement.
  
• Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response using languages such as Python, Go, Bash, or similar.
  
• Systems and Network Administration - Ability to configure, operate, and troubleshoot Linux/Unix systems and network components, applying knowledge of networking concepts, protocols, security, and system reliability.
  
• Cloud Computing and Infrastructure - Ability to design, deploy, and manage applications and infrastructure on cloud platforms (e.g., AWS, Azure, GCP), ensuring scalability, security, availability, and operational efficiency.
  
• Reliability and Scalability - Ability to design and operate systems for high availability, fault tolerance, and disaster recovery, while ensuring systems can scale to meet current and future demand
  
• DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations.
  
• Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore functionality, minimize disruption, and ensure stable operations.
  
• Capacity Planning and Performance Optimization - Ability to monitor resource utilization, forecast future capacity needs, and optimize system performance to support growth, scalability, and efficient infrastructure usage.
  
• IT Service Management - Ability to apply IT service management principles to incident, problem, and change management, ensuring reliable service delivery, effective incident response, and continuous service improvement aligned to business needs.
  
• Proactive Monitoring and Improvement (SRE Applications) - The ability to use application reliability signals to anticipate issues, identify risks, and drive preventative improvements that enhance application performance and availability.