Student Services Coordinator

About EC English Language Centres: EC offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community. 

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

Position Summary: 

The Student Service Coordinator’s role is focused on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates, and by ensuring each students experience with EC exceeds their expectations. 

Key Responsibilities: 

• Acts as the first point of contact and advisor for all students and visitors to the Centre, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback 


• Responsible for working with the Centre Director and Director of Studies (DOS) to generate and convert walk-in students 


• Responsible for the efficient running of the accommodation function including the allocation  of residences and homestay within the agreed timeframe set down by company policy, and maintaining an up to date system of all necessary records in line with company policy 

• Oversees the planning, implementation and promoting of student activities assisting students with their requirements in this area 


• Responsible for ensuring company and regulatory procedures are followed accurately and in a timely manner including student immigration requirements and statutory procedures, (in US may be trained as DSO) 


• Continuously evaluates and identifies opportunities to drive process improvements and service applications that positively impact the student’s experience including management of Student Ambassador Program 


• Responsible for ensuring the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, or if appropriate liaising with our homestay delivery partner to assign the “best fit” homestay family, and the operational aspects of the students first day in conjunction with other members of the team 


• Assist with the collection of monies owed by the student as informed by finance following company policy and procedure 

Education Required: 

• A-level or equivalent


• Fluent in English (verbal and written)
  

Education Desired: 

• Higher Education
  


• Knowledge of a language other than English  is considered an asset
  

Experience Required: 

• Previous experience working in customer facing industry, ideally with multi-cultural aspect.
  

Experience Desired: 

• Customer Service experience


• Working in a multi-cultural environment


• Has personally travelled as a language student


• Knowledge of accommodation in the EFL industry


• Previous work experience in an English Language School

Equality and Diversity:  Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ. 

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