Tech Customer Support - Hebrew - CL13

General Information

Position: Customer Support - Hebrew

Location: onsite - Sandyford, D18.

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

In this role you will be responsible for reviewing business data according to client guidelines, ensuring accuracy and compliance. The role requires staying current on policy changes, advocating for the user community, participating in process improvements, and engaging in ongoing training to support high‑quality outcomes.

Roles and Responsibilities:

• Review business data based on client guidelines using established tools and channels.

• Developing deep knowledge within a complex product group.

• Stay informed and updated on evolving client policies and guidelines.

• Advocate for the user community, ensuring their needs are addressed.

• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.

• Contribute to initiatives aimed at improving process efficiency and work quality.

• Participate in continuous training programs and collaborative discussions for personal and professional development.

• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.

• Facilitate a high-end customer experience related to support.

• Develop deep knowledge within a complex product group.

• Mentor team members and own product support areas.

For internal applicants, the type of contract will remain unchanged..

INCLUSION AND DIVERSITY

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Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

About Accenture

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities