Technical Support IT Engineer - Dublin - MSP Microsoft Engineer

Our client, a growing and dynamic MSP based in Dublin 12, is seeking a motivated and enthusiastic Level 1 IT Support Engineer to join their technical support team. This is an excellent opportunity for someone early in their IT career who wants to grow within a fast-paced managed services environment.

You’ll work as part of a collaborative helpdesk team, providing frontline support to clients and assisting with day-to-day technical issues. You’ll also receive support, ongoing training, and the opportunity to develop your technical skills further.

Key Responsibilities:

• Act as the first point of contact for technical support via phone, email and ticketing system
  




• Log, track and update support tickets with accurate detail
  




• Provide support for desktops, laptops, printers and mobile devices
  




• Perform password resets, account administration and software installations
  




• Provide support for Microsoft 365 and common business applications
  




• Troubleshoot basic networking issues (IP addressing, DNS, DHCP)
  




• Escalate complex issues to Level 2 engineers with clear documentation
  




• Assist with onboarding and setup of equipment for new users
  




• Work closely with colleagues in a professional, customer-focused manner
  

Requirements

Benefits

Benefits (after probation):

• Company pension scheme
  




• Income protection
  




• Training allowance for professional development
  




• Regular team building events
  




• Staff discounts on IT hardware
  

If you have the required technical support experience within an MSP, send your CV to Stack and Co today.

You must be legally permitted to work in Ireland and currently located in Ireland to apply. No visa sponsorship available.