Technical Writer I

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications.

Scope: 

Applies company policies and procedures to resolve routine issues

Works on problems of limited scope

Receives detailed instructions

Your Roles and Responsibilities:

Assist with creating and maintaining how-to documentation related to inventory management and IT logistics

Assist with ensuring documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

Assist with providing expertise to others in terms of effective communication methods

Help develop narrative content along with graphics and diagrams

Help develop and edit weekly communications to inventory technicians, for content related to change management

Assist with conducting interviews with various users and technical staff to gather data for documentation.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

Builds stable working relationships internally

Follows standard practice and procedures when analyzing situations or data

Experience writing, proofreading and editing

Ability to produce and organize content succinctly, with a logical flow

Familiarity with content authoring tools

Understanding of editing and formatting technical documents

Knowledge of using a content management system or document management system

Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications:

Familiarity with inventory management and IT logistics related services

Technical background related to IT

Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

Understanding of working in an international setting

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers