Ticket Desk Agent

Title: Ticket Desk Agent

Reporting to: Terminal Services Manager/Service Delivery Manager

Role: Responsible for the co-ordination, implementation and monitoring of all Ticket Services requirements of the company.

Rules: As per Sky Handling Partner Employment Contract, Company Policy and Procedures

Main Tasks – Ticket Desk Agent:

• To serve customers in courteous and professional manner and to provide maximum assistance to them.
• To use their sales skills to generate revenue by converting enquiries into confirmed reservations and applying all rebooking charges and excess baggage charges where appropriate.
• To generate accurate and timely ticket sales reports according to established procedures.
• To control the cash-flow accurately, ensuring the secure lodgement of cash and cheques and recording same.
• To action the re-booking or re-routing of passengers in cases where flights are disrupted according to normal IATA procedure and with reference to the carriers instructions.
• To deal with telephone enquiries from passengers, service partners, Customer Airlines and travel agents.
• Ensuring the ticket desk is clean and tidy and that promotional material is on display and available where appropriate.
• To deal with remote ticketing offices in a professional manner at all times
• Other duties will be assigned from time to time.

Key Performance Indicators

• Ability to work well under pressure
• Computer Literacy
• Excellent Organisational Skills
• Punctual/Good Attendance
• Flexible
• Excellent motivation skills

Salary: €15.000 inclusive per hour.

Shift Work Interested candidates will be required to work a range of shift duties in a 24 hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.

Sky Handling Partner is an equal opportunities employer

Job Types: Full-time, Part-time, Permanent

Pay: €15.00 per hour

Additional pay:

• Overtime pay

Essential Criteria:

• Minimum age requirement 18 years.
• Good Knowledge of Amadeus/Sabre ticketing systems.
• Pass a 5-year security background check and Garda Vetting process
• Provide 2 verifiable references
• Eligible to live and work in the E.U.
• Possess good written and verbal English language skills
• Willing to work a range of shift duties in a 24 hour, 7 day a week operation
• Be physically fit and able to pass a medical assessment
• Prepared to adhere to the SHP grooming & uniform standards

Desirable Criteria:

• Manual Handling Certificate
• Previous experience in an operational environment
• Customer Service experience

Benefits of Working with SHP:

• Pension Scheme - Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.
• Employee Assistance Programme - Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.
• Sick Pay Policy - Permanent employees with one year service are eligible to limited sick pay annually.
• Refer-a-friend - Earn some extra cash by referring a friend for €500!!
• Bike4Work Scheme - Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.
• Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.
• Long Service Rewards, for all staff that reach long service milestones.

Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:

• Home Insurance
• Motor Insurance
• Travel Insurance
• Gadget Insurance
• Pet Insurance
• Wedding Insurance
• Breakdown Cover
• Car Hire Excess Cover
• Contract These positions will be permanent role with a probation period of 6 months.
• Hours Full Time Contracts of 37.50 hours per week. Part Time Contracts to a minimum of 20 hours per week but full time hours are regularly rostered. You may be required to work additional hours when the operation requires it or in the event of aircraft delays / operational disruptions.