Training Program Manager

Our client is a industry-leading sampling and analysis organization. Due to unprecedented growth, the Company is currently hiring for a Training Program Manager.

Responsibilities include but are not limited to:

Training Program Development and Delivery

• Design and manage the delivery of comprehensive training programs on laboratory techniques, quality assurance, regulatory compliance, and safety protocols.

• Develop customized training solutions to meet the unique needs of external clients, ensuring client satisfaction and retention.

• Assess training needs through surveys, focus groups, and feedback from employees and clients, adjusting programs as needed.

Internal Training

• Oversee the training process for Analysts On Contract and Quality Assurance Professionals, from onboarding to placement on client sites.

• Manage and optimize the internal training process, ensuring content is up-to-date and opportunities for additional value-added training are identified.

• Implement efficiencies in training delivery through the use of technology and innovation.

Client Training Solutions

• Lead cross-functional teams to scope, develop, and implement new training modules and laboratories for external clients and / or onsite facilities or on client sites.

• Collaborate with clients to understand their training requirements and develop tailored solutions.

• Act as the primary contact for client training needs, maintaining strong relationships and incorporating client feedback for continuous improvement.

• Participate in pitching training services to new clients and identifying opportunities with existing clients.

Quality and Compliance Assurance

• Ensure all training programs comply with industry regulations (e.g., ISO, INAB, HPRA) and uphold the highest standards of lab practice and safety.

• Conduct audits of training materials and practices to ensure compliance and identify areas for improvement.

• Stay informed about industry developments and integrate new methods and technologies into training programs where applicable.

Team Leadership and Development

• Manage and mentor a team of trainers, overseeing workload, conducting performance evaluations, and supporting career growth.

• Conduct ‘Train the Trainer’ sessions to enhance the skills of the training team and ensure consistent delivery of high-quality training programs.

• Foster a culture of continuous improvement, collaboration, and professional development within the training team.

Training Administration and Reporting

• Maintain comprehensive training records, tracking certifications, attendance, and feedback.

• Generate reports on training activities, performance metrics, and client feedback to inform leadership decision-making.

• Manage the training budget, delivering cost-effective solutions without compromising quality.

• Bachelor’s degree in Life Sciences or a related field, with at least 5 years of experience in a training role within the life sciences or laboratory services industry.

• Strong understanding of laboratory procedures, equipment, and industry regulations. Familiarity with ISO, OSHA, and FDA standards is preferred.

• Demonstrated experience in designing, delivering, and evaluating training programs for both in-house and client-facing audiences.

• Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for diverse audiences.

• Proven team management experience, with the ability to mentor and develop talent while promoting a positive team culture.

• Proficient in training software (e.g., Learning Management Systems) and MS Office; experience with e-learning platforms is advantageous.

• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.

• Strong problem-solving skills and the ability to use initiative to address challenges.

• Flexible and adaptable to changing circumstances, with a "can-do" approach in a fast-paced environment.

• Personable and professional, with strong interpersonal skills and the ability to build relationships.

• Commercial awareness and the ability to engage with clients in a support capacity

Note: By applying for this position, you may also be considered by Pale Blue Dot® Recruitment for other or future related vacancies.

-Pale Blue Dot® Recruitment, The Resource for the MedTech Workforce-