Treasury Team Lead

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.      

Working hours: 9am – 5.30pm

• Providing a point of contact for the Payment Processing teams, including Payroll.
• Ensuring current processes are running efficiently.
• Be aware of client SLAs and strive to achieve.
• Challenge the status quo with view to making savings and improve efficiencies.
• Identifying key process issues for resolution, proposing solutions
• and implementing where appropriate.
• Monitor and review all new procedural releases to ensure compliance and understanding by the team.
• Employ effective Change Management protocol ensuring awareness and agreement across team and relevant stakeholder before implementing change
• Escalating any payment & payroll information/issues that may need to be flagged to Senior Management & carry out the recommended instruction.
• Ensuring that you & your team follow Escalation & Incident Management Procedures
• Respond to queries in a timely manner & ensure all items within your team are actioned as expected.
• Analyse and decipher information to present a high-level analysis to management.
• Effective time management to deliver high quality work in fast paced environment.
• Effectively manage competing priorities through delegation, seeking support, query/decide which task needs to be completed first.
• Demonstrate urgency for all client related queries and understanding that great client experience is one of the key goals for the Business.
• Maintain up to date task lists for your team and regularly review to remove old tasks and ensure all tasks are being completed in line with expectations.
• Complete training of new staff – use of training material – Power Point/Video/Word/Excel
• Identify additional training requirements within the team through continuous review of workload and performance reviews.
• Maintain clear training notes for easy referral by team and for use by colleagues to understand processes.
• Identify, educate, mentor, develop your point person(s) to support with progression.
• Ensuring all daily targets are met by the team.
• Ensure the team understand the Treasury Career Path and what is required to progress within the Function.
• Ensure individual and team targets are communicated and provide suggestions and support on ways to achieve same
• To be professional in personal presentation, communication and general behaviour to all internal and external customers.
• Treat all CluneTech Group resources, processes and people with respect, honesty and integrity. Aim to achieve uniform high standards through continuous training and assessments.
• Ensure all work including own work is completed in a timely and effective manner.
• Support the overall team.
• Ability to understand the bigger picture and strategies to ensure continued growth.
• Adhere to Payments Team Code of Conduct and ensure team members do the same.