UKI Technology Consulting - Technical Senior Associate (Salesforce Services)

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce services team in our Dublin office that is being built out as our Centre of Excellence for the UK and Ireland. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities

You will join the EY’s Salesforce services team within Technology Consulting, working closely with communities of transformation focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants have the same objectives – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes. 

The role as a Salesforce Technical Consultant/Architect is a fantastic opportunity to get involved and lead the transformation of clients’ businesses, leveraging strong technical domain, technical architecture and Salesforce platform expertise, into tangible business KPIs and outcomes and build digital solutions that drive value for their customers and employees.

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning:

Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

Career progression:

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.

Benefits:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions. Your experience in EY will also include:

• Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School


• Discounted health insurance


• Pension


• The purchase of additional annual leave


• Hybrid working model

Your key responsibilities

As mentioned above EY is hiring Technical Consultants across a wide range of experience levels. The role of technical consultants within EY is describe below – the extent of ownership or support of each of these roles is subject to the candidate’s experience level.

Market / Client Centricity.

In this role, you will focus on EY's clients in Financial Services, Corporates, and the Public Sector to drive opportunities and revenue through Salesforce-led digital transformation. You will build relationships, understand client challenges, and create technical capability maps and delivery plans. You will collaborate with technical architects, SMEs, and client stakeholders and:

• Identify and gather information on new client and sector issues through meetings and share this effectively within Salesforce and Tech Consulting.


• Facilitate expansion of points of contact between EY, Salesforce and the client. Create, maintain and drive the execution of the relationship map and plan to develop many to many contacts.


• Personally lead development of those relationships where EY has no existing relationship, introducing and supporting connections for specialists to then win work


• Develop peer relationships with client technical project / programme managers, product owners, enterprise architects and other senior stakeholders, and together with the Salesforce, build executive level connections.


• Help lead the scoping, shaping and sizing of EY’s bids and proposals, winning and delivering of customer and digital transformation engagements.

Technical & Solution Design

• Provide technical expertise and leadership in one or more Salesforce clouds and products – e.g. Core Clouds (Sales, Service, Marketing, Experience), Salesforce Industries, Mulesoft, Data Cloud – leveraging the Salesforce platform and its ecosystem.


• Provide technical expertise with regards to overall enterprise architecture, cloud migration and/or software-as-a-service in one or more target sectors. We are particularly interested in candidates with industry experience in Financial Services, Telco, Media & Technology and Life Sciences/Pharma.


• Lead technical analysis of client’s current and to-be processes to define system/technology requirements


• Drive technical/system/application designs and ensure technology solutions represent current and future business requirements


• Lead the workstream to capture technical requirements and translate into solution components.

People Leadership

• Line management of technical managers/consultants/developers within the team, coaching, guiding and helping them grow to their full potential.


• Provide leadership and upskill team members on solution design, technical analysis, user centric design and business process improvement.


• Focus on own development.


• Continuous meaningful career development and performance review conversation with direct reports


• Lead, manage and maximise the performance of project teams when acting as the Technical Lead or Workstream Lead.

Skills and attributes for success

To qualify for the role, you must have:

• A minimum of 4 years of relevant consulting experience or Salesforce experience at an end user


• A minimum of three current Salesforce certifications


• Ability to articulate the value of Salesforce and emerging technologies to a non-technical audience in a clear and compelling fashion


• Capable of prioritising and multi-tasking in a dynamic environment


• Should demonstrate a commitment to quality and attention to detail


• Excellent oral and written communications skills; must be articulate and persuasive in a way that our clients would have confidence in you


• Strong presentation skills


• Experience in building and presenting with Microsoft PowerPoint or similar package

Ideally, you also will have:

• Experience facilitating or contributing to technical requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions


• Understanding of Systems Development Life Cycle and Agile waterfall methodologies


• Prior experience in consulting for medium-to-large-scale system implementations


• Experience in providing solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing)


• Technical architecture and design experience


• Experience with Veeva CRM


• Certifications/experience working with any of the Salesforce Industry Clouds and/or Agentforce

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives.

Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) and Times Top 50 Employers for Women 2019 & 2020.