VBU Operations Billing Manager

Support ongoing / future transformation programs. Support the continuous improvement process of the VBU Billing assurance control environment. Billing Operational Performance Drive stability and positive experience and performance in existing processes, ensuring VBU customers are billed accurately and on time with effective billing analytics available. Support charging incidents, escalations and problem management as issues arise, engage effectively with billing & invoicing partners to resolve any issues that may affect VBU Billing accuracy, timeliness and completeness. Ensure efficient and effective monitoring and reporting processes and controls appropriate to VF exist in all VBU Billing processes and procedures and are aligned to best practice. Proactively identify and implement continuous improvements. Provide support in the execution of VBU billing assurance controls and ensure VBU Billing reconciliations, sampling and controls are performed successfully within agreed SLA's. Proactively consider Customer impacts on identified issues. Provide support to Operations Team as necessary. Ensure VBU Billing compliance, end to end controls and audit recommendations. Develop clear strategies that can deliver Customer Success/Billing Simplicity/Best Practice for VBU customers. Ensure that changes introduced to VBU billing adheres to the appropriate governance and change management approval process. Provide coaching and direction to teams and outsourced and offshore resources to deliver excellent levels of customer service. Work closely with credit and collection on customer issues resulting in DIQ (debt in query). Ensure root cause is identified and lead on preventative measures ensuring they are embedded in BAU processes. Ensure effective controls and monitoring is operational and that change management, and governance is in place for all future changes. Collaborate closely with the Billing Impacts Manager on initiatives impacting VBU customers Knowledge of the optimal VBU customer account structure based on customer requirements. Ensuring account structure results in billing as per customer expectations whilst ensuring compliance. Ensure that key stakeholders including Training and Care Teams understand the available options to support an improved customer experience. A comprehensive understanding of telecoms billing is required in order to support the Billing Operations Manager. Essential Excellent MS office skills. Excellent communications skills and ability to communicate effectively at all levels of the company. Excellent analytical skills. Strong prioritization skills. Good commercial awareness and experience of deriving and communicating insights from analysis. Experienced in working effectively with 3rd party vendors, outsourced and offshore resources. Experienced in working with multiple complex billing solutions. Strong Experience of driving continuous improvement. Experience in an operational environment Experience in direct Customer engagement an advantage.