Number of Applicants
:000+
Your Role
· Oversee client service delivery and monitor service provision to agreed standards for key clients.
· Formulate and implement key client service programs.
· You will liaise internally with all operational areas to ensure awareness of all key client requirements.
· Visit clients on a periodic basis to evaluate service quality and identify client priorities.
· You will assist in the resolution of complex client issues.
· Manage escalations and complaints within the team and within the department.
· Manage, train, and assist assigned Account Managers in the successful running of their teams.
· You will participate in the review of procedures and policies and supervision of Managers to ensure adherence to these procedures.
· Participate in client conference calls.
· Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
· You will be responsible for continuous risk assessment of current and potential new funds under administration.
· You will identify issues/concerns and recommend company wide solutions for any/all high risk projects.
· Responsible for managing operational risks - monthly reporting on status reports and key development issues.
· Demonstrate proactive approach to industry and regulatory changes and the development and promotion within firm.
· Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
About You
· You have BBS in Accounting/Finance or related discipline or professional accounting designation (ACA CIMA, ACCA.
· You have 7-10 years of experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments within PE.
· You can demonstrate strong technical knowledge of Private Equity Fund Accounting.
· You can demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
· You are familiar with Investran, or other Private Equity software packages, highly advantageous.
· You are experienced in developing/implementing/optimising business processes and projects.
· You have a knowledge of International GAAP/IFRS Accounting Principles.
· You can demonstrate strong leadership skills and have supervisory experience.
· You a superior in written and verbal communication.
· You have advanced computer skills (Microsoft Excel).
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